  |
| Name |
glenfisAcademy ISO 20000 Consultant / Auditor (e) |
| Course Description |
P-QISO20CA3
ISO 20000 Consultant and internal Auditor and subsequent
ISO 20000 Consultant Seminar |
| Pictogramm [?] |
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| Intro |
ISO 20000 is the internationally acknowledged standard and quality assessment for IT service management. This standard is based on ITIL®, suits as a corner post for IT governance and assures compliance with norms and security.
Minimal requirements for processes are specified and demonstrated. Continous optimization of service quality and alignment of IT services to changing business requirements are the main focus. This norm contains a control system which allows audits and objectively provability. |
| Course Specialities |
- Course with certificate |
| Learning Goals |
- Introduction and history of ISO 20000
- The ISO 20000 certification scheme
- ISO 20000: overview, terminology, processes and objectives
- ISO/IEC 20000:1-2005 part 1 in detail: the specification for service management
- ISO/IEC 20000:2-2005 part 1 in detail: the code of practice for service management
- Application of ISO 20000
- Implementation of ISO 20000
- Preparation for formal audit
- The role of the service management toolset for the certification
- Suitability and scope of ISO 20000 certification
|
| Target Audience |
Target audience:
- external and internal consultants
- internal revisors and auditors |
| Requirements |
- ITIL® Foundation Certificate |
| Certificate |
ISO 20000 Consultant / Auditor Certificate |
| Course Manuals |
glenfis Academy workbook including ISO 20000 slides and A3 poster of integrated process workflow and CMDB |
| Further Details |
iso20000.ch
|
| Continuative Education |
ITIL® V2/V3 Foundation Seminar
CobiT® 4.1 - IT Governance Foundation |
| Duration |
3 days |
| Company Course |
Request inhouse offer:
academy@glenfis.ch |
| Training Language |
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