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| Name |
glenfisAcademy ITIL® CSI WBT eLearning V3 (e) |
| Course Description |
P-V3eL
ITIL® Continual Service Improvement WBT eLearning V3 |
| Pictogramm [?] |
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| Intro |
The IT Infrastructure Library (ITIL®) is the internationally acknowledged framework for a consistent implementation of IT service management. It provides a good overview and a good understanding for interdependencies within an IT organization.
Independent of time and place our eLearning ITIL® Essentials allows you to learn all the basics of the ITIL® V3 disciplines. It contains all learning matters of the ITIL® V3 Intermediate Service Lifecycle module for the Continual Service Improvement Service phase. Therefore this eLearning can be utilized to prepare the classroom seminars. |
| Course Specialities |
- Web based training, WBT for 30 days, available around the clock without restrictions
- Availbale in English and German
- including scenario-based mock exam CSI
- Ideal for classroom seminar preparation |
| Learning Goals |
You will gain an overview of ITIL® V3 based on the core books:
- Module 1 Introduction and basic concept: business & IT integration, strategic management processes, funktions and processes, quality management
- Module 2 Continual Service Improvement processes: service reporting, financial management, demand management, service level management
- ITIL® V3 Continual Service Improvement mock exam |
| Target Audience |
Staff members who want to gain a deeper insight into the service lifecycle phase "Continual Service Improvement". |
| Requirements |
none - ITIL® V3 foundation beneficial |
| Certificate |
On the basis of this eLearning module plus an adequate classroom seminar, you can gain the ITIL® V3 Intermediate Lifecycle Continual Service Improvement certificate
Register for the exam at Glenfis AG or any other accredited training business. |
| Course Manuals |
Slide downloads in the Glenfis eLearning center. |
| Further Details |
Online booking
|
| Continuative Education |
ITIL® V3 Intermediate Lifecycle seminars and/or WBTs
CobiT® 4.1 - IT Governance Foundation |
| Duration |
Learning time: 4 - 5 hours
Available for 30 days |
| Company Course |
Request a blended learning offer:
academy@glenfis.ch |
| Training Language |
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