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| Name |
glenfisAcademy ITIL® Diploma Package (e) |
| Course Description |
P-V3DP14
ITIL® V3 Diploma Package
|
| Pictogramm [?] |
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| Intro |
Training to become ITIL® V3 Expert
The IT Infrastructure Library (ITIL®) is the internationally acknowledged framework for a consistent implementation of IT service management. It provides a good overview and a good understanding for interdependencies within an IT organization. |
| Course Specialities |
The glenfisAcademy ITIL® Diploma Package includes:
- ITIL® V2 Service Manager Seminar
- ITIL® V3 Managers Bridge
When you register for this package, we present all 5 ITIL® V3 core books to you (value of € 515.- plus taxes).
For an optimal preparation we grant you access to our eLearning ITIL® Essentials V2 and V3.
We also provide you with the glenfisFundamentals CD with ITIL® V3 exam generator. |
| Learning Goals |
Refer to glenfisAcademy ITIL® V2 Service Manager
Refer to glenfisAcademy ITIL® V3 Managers Bridge |
| Target Audience |
The ITIL® Expert certificate is meant for managers and consultants in IT management who are concerned with the implementation and consulting of ITIL® service management. |
| Requirements |
- Either high education level or a high knowledge level achieved through practical experience and self study
- ITIL® foundation certificate (V2 or V3)
- Good verbal and written English or German
- Eloquence, presentation skills, empathy, meeting skills, teamwork capabilities
- at least two years experience as manager or consultant of managing IT resources |
| Certificate |
ITIL® Service Manager Certificate
ITIL® Expert Certificate |
| Course Manuals |
refer to glenfisAcademy ITIL® V2 Service Manager
refer to glenfisAcademy ITIL® V3 Managers Bridge
Our eLearning ITIL® essentials is an integral part of the package for an optimal preparation of the courses.
Another integral part is the glenfisFundamentals CD including the ITIL® exam simulator. |
| Further Details |
|
| Continuative Education |
ISO 20000 Consultant / Auditor
CobiT® 4.1 – IT Governance Foundation |
| Duration |
*** ITIL® V2 Service Manager (0.5day + 2x4days + 1day) ***
0.5 day kickoff, 2x4 days Service Support & Service Delivery; 1 day exam preparation; total 270-300 hours total effort including self study
Included in the package:
- all course fees
- all exam fees (only once)
- 5 ITIL® Core Books worth € 515.-- |
| Company Course |
Request inhouse offer:
academy@glenfis.ch |
| Training Language |
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