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| Name |
glenfisAcademy ITIL® V3 Service Transition Intermediate (e) |
| Course Description |
P-ST3-E
ITIL® V3 Service Transition Manager with Intermediate Service Transition Certificate |
| Pictogramm [?] |
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| Intro |
Training as ITIL® V3 Service Transition Manager
This three-day intermediate course imparts an in-depth view on the ITIL® V3 Service Transition phase to the participants. Sound knowlegde of the entire concept, the processes, policies and methods of the Service Transition Lifecycle phase are developped.
The main focus is on the objectives and benefits of Service Transition, the policies, processes, activities, functions, supporting technologies as well as implementation aspects.
Throughout this course we will work with our own case study "Colibri" that will help to prepare the participants in a practical way. |
| Course Specialities |
- Course with certificate
- For all public courses: eLearning module glenfisAcademy ITIL® V3 Foundation WBT included (available as an option for inhouse courses)
|
| Learning Goals |
Introduction to Service Transition
- Concept and conherence with the Service Lifecycle concept
- Benefit and Objective of Service Transition phase
- concept of service delivery and the value of utility and warranty
- related processes withing Service Transition
- challenges, critical success factors and risks
Service Transition processes
- Change Management
- Service Asset & Configuration Management
- Release and Deployment Management
- Evaluation
- Knowledge Management
General Service Transition activities
- Managing communication and commitment
- Managing organisational and stakeholder change
- Stakeholder Management
Operation for Service Transition
- Service Transition roles and responsibilities
- Organisational context with Service Transition |
| Target Audience |
This Service Transitione course addresses participants who
- Have a ITIL® V3 Foundation or Foundation Bridge certificate and want to engross the service management good practice approach
- Participants who aim at the ITIL® Expert or ITIL® Master certificate
- Participants who would like to achieve a deeper understanding of Service Transition
- Typical roles: CIO, senior IT manager, IT manager and IT change management teamleader, IT transition staff member (development, deployment, operation) |
| Requirements |
The participants must show proof of their ITIL® V3 Foundation or Foundation Bridge certificate and ideally (not mandatory) have 2 years of experience in IT design or development |
| Certificate |
ITIL® Service Transition Certificate
The Exam consists of scenario based multiple choice questions. The questions are complex and multipart. The appraisal is descending:
- one option is correct and gains most points
- one option is partially correct and gains slightly less points
- one option is rather imprecise but still gains minimal points
- one option is wrong and gains zero points.
The exam lasts 90 minutes and is in English. Non native English speakers are allowed 105 minutes and the use of a dictionary.
The result of the exam will be evaluated and presented directly after the exam session.
The certificate represent a value of 3 credit points, where 22 points are needed to become ITIL V3 Expert. |
| Course Manuals |
- glenfis Academy workbook with A3 poster of integrated workflow and CMDB, Pocketguide
- For all public courses: eLearning module glenfisAcademy ITIL® V3 Service Transition WBT included (available as an option for inhouse courses)
|
| Further Details |
ITIL-Service Transition Syllabus
|
| Continuative Education |
All other ITIL® V3 Service Lifecycle Intermediate seminars |
| Duration |
3 days |
| Company Course |
Request an inhouse offer:
info@glenfis.ch |
| Training Language |
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