• Intro
• IT Strategy Generation
• Governance, Risk and Compliance
• Controlled Service Environment
• Cloud and Sourcing Governance
• Assessment & Certification
• Tool Evaluation & Certification

Tool Evaluation & Certification

Your challenge

Continuous and integrated processes, a high functionality as well as low costs - just some of the important aspects when selecting suitable Service Management Tools. Just as central, for example, are questions about the suitable data model or the reduction in the number of technical and manual interfaces.

But how do you evaluate the suitable Tools which have been customised for the individual needs? Which Tools are able to support their own processes to optimum effect and on a cost-effective basis? We strive to provide correct and instrumental answers to these and other questions with our extensive portfolio of services for Tool evaluation. This extends from the analysis of existing Tool architectures to providing product requirement specifications, the evaluation of the suitable Tools right up to Project Management for Tool integration.

Our solution

Put your faith in Glenfis – there are many good reasons for this:

• We prepare the product requirement specifications and carry out evaluations for you, so that the ITSM solution actually suits you and your organisation – supportive of processes, appropriate and affordable
• Your service management organisation benefits from a Service Management solution tailored to your individual needs – so it pays for itself all round
• The use of powerful tools provides for highly efficient, consistent processes as well as for a counterbalanced equilibrium between functionality and homogeneity - with profitability and effectiveness in mind at all times
• Thanks to the reduction in your variety of Tools you minimise your costs (TCO, Migration, Business Case) - and you give broader support to your know-how
• You get the ideal solution for supporting your Management Reporting - and so the optimum conditions for making accurate decisions, promptly and proactively
• You benefit from the proven (professional) expertise of the APMG accredited "Licensed software Assessors" for Service Management Tools - and you choose the best card in the deck

Good News for Tool providers: ITIL certification «glenfisPassed»

Do you provide Service Management Tools and want to convince your customers of the efficiency of your tools? Then we have something to offer you. As an independent, APMG accredited "Software Assessor" for Service Management Tools:

• as an impartial institution we check the compatibility of your products with the ITIL requirements
• and confirm the ITIL conformity of the individual tools with an internationally recognised certificate.

We open doors - with the ITIL certification "glenfisPassed" that is recognised worldwide.

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