There are many good reasons for implementing Service Management in IT organizations. And even more for the training of your personnel. Service Management Knowledge is highly sought after but extremely hasty. So how do you impart ITIL® knowledge to your staff before it goes out of date? eLearning with web-based tools offers you a particularly fast and efficient opportunity of transmitting knowledge. Classroom teaching alone is too unflexible and time-consuming, particularly for teaching material that needs a lot of explaining.

eLearning pays off

Firstly, you can spare yourself and your staff unproductive times and unnecessary travel. And embedded in a knowledge management concept, eLearning has even more to offer:

Independency of place and time – Retrieve the Service Management knowledge, when your personnel needs it: during planning, implementation, reviewing and continuous improvement activities.
Learning material up-to-date and easily accessible – All learning modules are ITIL® V3 accredited and are concurrently available on all of your locations.
Selectable, highly individual learning – Every process specific topic can be accessed, when it is needed in daily business. Even ITIL® V2 certified personnel will quickly learn the differences between the two ITIL® versions without cost-intensive upgrade- or bridge-courses.
Faster teaching of knowledge – Independent of time and place, the knowledge can be accessed. On average it only takes 30% of the time you would need in a classical classroom teaching. And new staff can be brought up to the same level of knowledge very quickly.
Complete transparency – With a learning-management-system (LMS) you can detect at any time, which learning modules your personnel has worked through. And you can develop the Service Management knowledge in a controlled manner.
Enhanced community building – On the basis of the same learning content, you encourage the collaboration within teams and management.

Are you confronted with the question, how to train employees of an international IT organization on a new service- and process-oriented management approach? How can knowledge be permanently built up even over a long period of time? How can the learning material be used in daily operation as well?

Our web-based learning-content is available as single licenses as well as an unlimited site license in English and German (other languages can be developed on your request). With a single lifetime license without recurring costs you receive a cost-efficient and concurrent ultramodern learning concept. Talk to us about your training needs. We will be happy to present our concepts and solutions to you.