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Publications

gls-WP #19: SIAM – The key to mastering multi-provider management
gls-WP #18: Introductory Overview ITIL®4: The Basis for Agile Service Management
gls-WP #17: Glenfis Whitepaper – Business Relationship
gls-WP #15: AIOps – Artificial Intelligence for IT Operations
gls-WP #14: Does “IT Operations Management” still have a future?
gls-WP #13: Mastering eight steps – sustainable cyber security
gls-WP #12: Marslander – Creating Agile, high performance service management teams
gls-WP #11: Cloud Sourcing LifeCycle
gls-WP #10: Certified Agile Service Manager (CASM)
gls-WP #09: IT Financial Management
gls-WP #08: Lean IT and Value Stream
gls-WP #07: The Holistic Operating Model of IT
gls-WP #06: CSE – Controlled Service Environment
gls-WP #05: Disruptive IT Service Management
gls-WP #04: Digital Transformation – Mission Impossible
gls-WP #03: Implementation of Service Integration in a Multiprovider Environment Using COBIT 5
gls-WP #02: IT quality through service management
gls-WP #01: IT4IT – the agile operating concept of the IT of the future
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