At Glenfis since 2011
I am a graduate Computer Science Engineer ETH with a minor in business administration. Since 1990, I have been active in various fields in IT service management – as a project manager, team leader and management consultant. After completing my studies, I worked as a team- and project leader at a major international pharma company. Here, I successfully implemented a number of different projects in the areas of data centre automation and service operation.
From 1997, I worked as a senior consultant at various major software suppliers, where I was responsible for the introduction and implementation of IT service management solutions for a range of clients active in Europe.
From 2007, I worked alongside my team to develop a method of top-down and end-to-end service management for critical business processes. This method was subsequently utilised in the successful deployment of service management at a number of internationally active service providers and large Swiss companies. Together with my team and in collaboration with the University of Applied Sciences Northwestern Switzerland, I worked to further develop this method as part of a federally supported CTI project (‘Commission for Technology and Innovation’).
Today, I am active at Glenfis as a qualified and certified ITIL V3 Expert and HERMES specialist.