Founder of Glenfis AG
I am the founder and Managing Director of Glenfis AG as well as certified ITIL Master CISA, CRISC and CGEIT.
After some years in systems engineering in the mainframe- client-server environment, I went on to manage and successfully complete numerous IT infrastructure projects.
For over four years I was responsible for the operation of all decentralised systems and applications at a Swiss private bank. Today, as Managing Director of AG Glenfis, I lead demanding sourcing and service management projects for a wide range of customers. Since 2002, I am also a course instructor in ITIL, ISO 20000 and COBIT.
As an editor and writer, I have described my practical experience in the books ISO 20000: Praxishandbuch für Servicemanagement und IT-Governance – Managing Services with ITIL (Practical Handbook for Service Management and IT Governance – Managing Services with ITIL) as well as COBIT 5 Grundlagen (COBIT 5 Basics).