Glenfis Trainings on
Practical Workshops

  
eLearningPublicInhouse

Service catalogue development with OBASHI

Workshop with practical examples of how the OBASHI method can be employed in the development of a service architecture and the subsequent derivation of a service description.
Details
eLearningPublicInhouse

Definition of an ITSM implementation roadmap

A workshop that is individually tailored to the company and which covers issues of optimally structured and -planned ITSM implementation in overall alignment with the organisation.
Details
eLearningPublicInhouse

Definition of the cloud strategy

Alongside cloud service models and the opportunities and risks of the cloud, this foundation course provides an essential grounding in the definition and documentation of a cloud- and sourcing strategy.
Details
  

Service catalogue development with OBASHI  [P-WSOBA1]

eLearningPublicInhouse

Course topic

The ability of an IT service provider to meet business needs is greatly increased through the use of a service management system and the creation of a comprehensive service catalogue – including business units, processes and services, as well as interrelationships with dependencies in IT services, -technologies and -components.

Using the OBASHI method, the workshop works towards the development of a service architecture and the subsequent service description.

  • O = Organisation, i.e.locations, departments, persons involved in the process
  • B = Business process
  • A = Applications in which business processes are mapped
  • S = System in the sense of operating system
  • H = Hardware, virtual or physical
  • I = Infrastructure – network, storage, firewall, among others

Training Objectives

  • Gain an understanding of services
  • Service architecture concept
  • The OBASHI method
  • Practical example of decline in a service
  • Structure and documentation of a service catalogue

Training Preconditions

No formal prerequisites necessary. Basic experience with Service Management and some knowledge about ITIL is recommended.

Target group

  • Service level managers
  • Service catalogue managers
  • Service managers
  • IT managers
  • Project managers
  • IT consultants
  • IT instructors
  • Change managers

Certificate

There will be no certification exam.

Documents

Workshop folder with

- Workshop slides
- Exercises and solutions

Inhouse

Inhouse

This in-house workshop can be carried out as 1/2, 1 or 2 day event.

Contact

Queries about this seminar or a request for proposal for an in-house seminar:
academy@glenfis.ch

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Definition of an ITSM implementation roadmap  [P-WSRMAP1]

eLearningPublicInhouse

Course topic

Good planning and a vision for what’s feasible– alongside an approach that is transparent for business and employees – are the critical success factors for the implementation of an ITSM organisation. This process leads to the task of defining how service management systems that are suited to the company and the organisation are best established and how management disciplines can be prioritised.

The tailored ITSM implementation workshop will help you tackle such issues:

  • How do you apply ITIL® best practice economically and in a coordinated manner within the organisation?
  • What should you watch out for, and where does advance knowledge really make a big difference?
  • How do you go about structuring and planning an ITSM implementation program?

Training Objectives

  • Developing ITSM governance structure
  • ITSM quality management
  • Assessment on the basis of process maturity models
  • ITSM and SMEs
  • The filtering process:Sorting unnecessary components and processes
  • Definition of an ITSM program structure
  • Development of an ITSM roadmap and necessary work packages
  • Control and monitoring of an ITSM program

Training Preconditions

No formal prerequisites necessary. Basic Knowledge about Service Management and ITIL is recommended.

Target group

  • ITSM managers
  • IT managers
  • Project managers
  • Service managers
  • Quality managers

Certificate

There will be no certification exam.

Documents

Workshop folder with

- Workshop slides
- Exercises and solutions

Inhouse

Inhouse

This in-house workshop can be carried out as 1/2, 1 or 2 day event.

Contact

Queries about this seminar or a request for proposal for an in-house seminar:
academy@glenfis.ch

back

Definition of the cloud strategy  [P-WSCSD1]

eLearningPublicInhouse

Course topic

Cloud computing has decisively changed the way that business processes are realised, deployed and managed.Essential IT components are now quicker and more versatile in application.However, each cloud solution also carries risks that must be weighed against the opportunities. It is only then can a decision be made as to whether the cloud is a viable solution.

This course conveys the foundations towards the definition and documentation of a cloud- and sourcing strategy. This includes the provision of IT functions carried out by external partners, as well as the identification of potential suppliers as strategic partners.

Training Objectives

  • Overview of cloud service models and deployment options
  • The opportunities and risks of the cloud
  • Dealing with data security in the cloud
  • Cloud governance concept
  • Definition of a cloud sourcing strategy

Training Preconditions

No formal prerequisites necessary.

Target group

  • Business process owners
  • IT managers
  • Service managers
  • Service management personnel
  • Personnel in contract- and supplier management
  • IT process owners

Certificate

There will be no certification exam.

Documents

Workshop folder with

- Workshop slides
- Exercises and solutions

Inhouse

Inhouse

This in-house workshop can be carried out as 1/2, 1 or 2 day event.

Contact

Queries about this seminar or a request for proposal for an in-house seminar:
academy@glenfis.ch

back
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