Glenfis Trainings on
SIAM

  
eLearningPublicInhouse

SIAM - Service Integration and Management Foundation

The SIAM course is a foundation training for building a multi-vendor supplier management system
Details
  

SIAM - Service Integration and Management Foundation  [P-SIAF3]

eLearningPublicInhouse

Course topic

The increasing complexity of the IT value chain and the rise of cloud and multi-vendor supplier exosystems has led to the rise of Service Integration and Management (SIAM).

Service Integration is the set of principles and practices, which facilitate collaborative working relationships between service providers required to maximize the benefit of multi-sourcing. Service Integration facilitates the linkage of servies, the technology of which they are comprised and the delivery organizations and processes used to operate them, into a single operation model.

Topics covered are:

  • Basic Concepts and Terminology
  • Service Integration and Management Implementation Roadmap
  • Service Integration and Management roles and responsibilities
  • Service Integration and Management practices Supporting processes
  • Service Integration and Management challenges and risks
  • Service Integration and Management and other practices

Training Objectives

  • Knowledge of the SIAM model
  • Practical application of the concept SIAM
  • Basics of SIAM designs
  • Defintion of SIAM Governance structures
  • Processes for the implementation and operation of the SIAM concept

Training Preconditions

No formal prerequisites necessary.

Experience in IT Service Management and Sourcing is recommended.

Target group

  • ITSM practitioners, who work in an integrated multi sourcing environment
  • Customer service responsibles, who have to securely provide mults-sourced IT services to the business
  • Service delivery managers who have to integrate services from a multi sourcing environment
  • Service provider responsibles who have to monitor and control the integration of services from a multi sourcing environment

Certificate

SIAM® Foundation, awarded through EXIN

Documents

SIAM folder including:

  • Training slides
  • Student Workbook
  • SIAM - Body of Knowledge
  • USB stick with
    • Slide show
    • Further related material

Book: "SIAM - Principles and Practices for Service Management and Management", ISBN 978-94-018-0025-9

Public

Public    SIAM - Service Integration and Management Foundation

Start End Duration Location Language Price CHF Status
Start24.07.2017 End26.07.2017 Duration3 days Location LanguageDE Price CHF2'400.- 1'800.- StatusBook
Start27.09.2017 End29.09.2017 Duration3 days Location LanguageDE Price CHF2'400.- StatusBook
Start22.11.2017 End24.11.2017 Duration3 days Location LanguageDE Price CHF2'400.- StatusBook
Plus certification fee (optional) in the amount of 300.-
Inhouse

Inhouse

An internal seminar is possible, from at least six persons

Can be done with the following simulation programm:

Contact

Early birds rebate

If you book your course more than 4 months in advance you will get a rebate of 10% on the course fee.

Volume discount

Motivate your colleagues. Already with 3 people in the same course and simultaneous registration we grant interesting discounts on the course fees:

  • 3 persons on the same course date 10%
  • 4 persons on the same course date 15%
  • 5 persons on the same course date 20%

The discounts are not cumulative - it is always the highest that counts.


Queries about this seminar or a request for proposal for an in-house seminar:
academy@glenfis.ch

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