This 2-day certification course produced by the DevOps Institute provides an introduction to the application and integration of agile thinking into IT Service Management (ITSM) processes and process design projects.
Agile thinking improves ITSM effectiveness and efficiency while enabling IT to continue to deliver value in a DevOps environment.
The learning objectives for Certified Agile Service Manager (CASM℠) include an understanding of:
There are no mandatory prerequisites, but some familiarity with process management, ITSM processes and ITIL® is recommended.
The course material is in English. The CASM℠ folder includes:
|Start||End||Duration||Location||Language||Price CHF excl VAT||Status|
|Start02.09.2019||End03.09.2019||Duration2 days||LocationZürich||LanguageDE||Price CHF excl VAT2'200.-||StatusBook|
|Start02.12.2019||End03.12.2019||Duration2 days||LocationZürich||LanguageDE||Price CHF excl VAT2'200.-||StatusBook|
An internal seminar is possible from at least six persons.
Can be done with the following simulation programm:
Early birds rebate
If you book your course more than 4 months in advance you will get a rebate of 10% on the course fee.
Motivate your colleagues. Already with 3 people in the same course and simultaneous registration we grant interesting discounts on the course fees:
The discounts are not cumulative - it is always the highest that counts.
Queries about this seminar or a request for proposal for an in-house seminar: