Glenfis Trainings on
Business Relationship Management

Business Relationship Management: Fundamentals  [P-BRMF1]


Course topic

Business Relationship Management (BRM) Fundamentals introduces BRM as a capability, role, and discipline. The class is designed to facilitate an understanding of BRM fundamentals and is open to everyone (at any level and from any role) wanting to learn more about interacting with and/or how to achieve success through the BRM profession.

1-Day Workshop Outline

  • Business Relationship Management (BRM) Defined
  • Why BRM
  • BRM in Action
  • BRM Results

Training Objectives

Participants can expect an interactive and lively one-day session, with a high-level introduction to successfully navigate the complexity of BRM.

Topics include:

  • Defining BRM as a capability, role, and discipline
  • Understanding what a BRM does and does not do
  • Providing the language needed to change perceptions and perspectives
  • Learn how the BRM discipline interacts with other disciplines (project management, architecture, Business Analysts, Business functions, strategy, etc..) inside an organization
  • Basic introduction to the different frameworks, processes and models to bring structure and guidance to BRM

Training Preconditions

This course does not require any existing knowledge of BRM.

Target group

  • Everyone that has an interest to improve the relationship and understanding between the business and IT
  • Business Relationship Managers that are responsible to maintain the relationship too customers/business
  • Service Delivery Managers that are responsible to manage customer contracts and relationships
  • Account Managers / Sales representatives that are responsible to understand customer demands
  • Service/Products Owners on IT provider side
  • CIOs who manage the relationships with the business
  • Business and IT stakeholders, who would like to understand the principles of Business Relationship Management


There will be no exam during this course.


The course material is in English. The BRM Fundamentals folder contains:

  • BRM Fundamentals Student Workbook

Public    Business Relationship Management: Fundamentals

Start End Duration Location Language Price CHF Status
Start17.09.2020 End17.09.2020 Duration1 days Location LanguageDE Price CHF850.- StatusBook


Early birds rebate

If you book your course more than 4 months in advance you will get a rebate of 10% on the course fee.

Volume discount

Motivate your colleagues. Already with 3 people in the same course and simultaneous registration we grant interesting discounts on the course fees:

  • 3 persons on the same course date 10%
  • 4 persons on the same course date 15%
  • 5 persons on the same course date 20%

The discounts are not cumulative - it is always the highest that counts.

Queries about this seminar or a request for proposal for an in-house seminar:

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