Glenfis Trainings on
Business Relationship Management

Business Relationship Management Professional (BRMP®)  [P-BRMP3]


Course topic

The BRM plays a crucial and challenging role, and as a result must possess a diverse set of skills and capabilities that can:

  • Identify, surface, and stimulate demand for high business value opportunities for the provider’s products and services
  • Help translate these opportunities into solutions
  • Balance strictly limited supply and potentially infinite demand to ensure that business partners receive the highest possible value at the lowest possible cost, while receiving the best possible customer experience
  • Be equally adept at understanding the worlds of their provider and their business partners
  • Function at a:
    - Strategic level – Help inform business strategy with possibilities enabled by provider products and services
    - Management level – Ensure that projects and programs move smoothly from inception to value realization
    - Operational level – Ensure that day-to-day provider services meet business needs and create a satisfactory experience
    - Satisfy business partners without alienating provider colleagues
    - Satisfy provider colleagues without alienating business partners
Our 3 days training course includes the BRM Professional exam.


Training Objectives

Holders of the BRM Institute Business Relationship Management Professional (BRMP®) credentials will be able to demonstrate their understanding of:

  • The characteristics of the BRM role.
  • What it means to perform as a strategic partner, contributing to business strategy formulation and shaping business demand for the provider’s services.
  • The use of Portfolio Management disciplines and techniques to maximize realized business value.
  • Business Transition Management and the conditions for successful change programs to minimize value leakage.
  • The BRM role in Service Management and alignment of services and service levels with business needs.
  • The principles of effective and persuasive communication.

Training Preconditions

This course does not require any existing knowledge of BRM. However, some familiarity with ITSM processes and ITIL® is helpful.

Target group

  • Everyone that has an interest to improve the relationship and understanding between the business and IT
  • Business Relationship Managers that are responsible to maintain the relationship too customers/business
  • Service Delivery Managers that are responsible to manage customer contracts and relationships
  • Account Managers / Sales representatives that are responsible to understand customer demands
  • Service/Products Owners on IT provider side
  • CIOs who manage the relationships with the business
  • Business and IT stakeholders, who would like to understand the principles of Business Relationship Management


BRMP® Business Relationship Management Professional, awarded through APMG The exam is available in English only.

PMP/PMI Credits (PDU's)
After completing this course you can apply for 24 credits.


The course material is in English. The BRMP® folder contains:

  • BRMP® Course Material (Slides)
  • BRMP® Student Workbook


  • The BRMP® Guide to the BRM Body of Knowledge

Public    Business Relationship Management Professional (BRMP®)

Start End Duration Location Language Price CHF Status
Start06.07.2020 End08.07.2020 Duration3 days Location LanguageDE Price CHF2'800.- StatusBook
Start24.08.2020 End26.08.2020 Duration3 days Location LanguageDE Price CHF2'800.- StatusBook
Start14.09.2020 End16.09.2020 Duration3 days Location LanguageEN Price CHF2'800.- StatusBook
Start07.12.2020 End09.12.2020 Duration3 days Location LanguageDE Price CHF2'800.- StatusBook
Certification fee included


An internal seminar is possible, from at least six persons


Early birds rebate

If you book your course more than 4 months in advance you will get a rebate of 10% on the course fee.

Volume discount

Motivate your colleagues. Already with 3 people in the same course and simultaneous registration we grant interesting discounts on the course fees:

  • 3 persons on the same course date 10%
  • 4 persons on the same course date 15%
  • 5 persons on the same course date 20%

The discounts are not cumulative - it is always the highest that counts.

Queries about this seminar or a request for proposal for an in-house seminar:

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