This simulation is a powerful way to stimulate a new way of thinking within the IT Organization. It can help create a dialogue and it helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach, not as a large implementation project but in small incremental steps and based on their own Motivation.
The ITIL® capabilities are still relevant but must be more responsive to rapid changes – the words Agile Service Management enter the conversation. But what does that mean?
his simulation does not require any specific knowledge to participate.