Glenfis Trainings on
Business Simulations

Agile Service Management Simulation - MarsLander  [SIML1]


Course topic

This simulation is a powerful way to stimulate a new way of thinking within the IT Organization. It can help create a dialogue and it helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach, not as a large implementation project but in small incremental steps and based on their own Motivation.

The ITIL® capabilities are still relevant but must be more responsive to rapid changes – the words Agile Service Management enter the conversation. But what does that mean?

Training Objectives

  • How can service teams help and how to create high performing teams?
  • How can we visualize our work, using KanBan?
  • How can we increase the flow of work?
  • How can we integrate vendors into our services?
  • How to work closer together with development?
  • How to continuously improve our services?
  • How to become a flexible service organization hat respond rapidly to changing demands?
  • How to become more customer focused, and develop this ‘customer thinking’ into our teams?
  • How to effectively manage workload (end-to-end) and how to reduce unplanned work?
  • How to increase customer and employee satisfaction?

Training Preconditions

This simulation does not require any specific knowledge to participate.

Target group

This simulation is designed for roles inside and outside of IT.

  • Employees of IT (Operations) teams
  • IT managers and team leaders
  • Development teams
  • Business roles
  • ITSM specialists


There will be no certification exam.



The workshop can be carried out with 10 to 13 employees.
Costs for the day workshop including licenses CHF 5'500 .--
This workshop can also be combined with a CASM or veriSM.


Queries about this seminar or a request for proposal for an in-house seminar:

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Pontine - eine Marke der Glenfis AG