Glenfis Trainings on
Business Simulations

Business Relationship Management - Grab@Pizza  [SIPIZ1]


Course topic

In this simulation, your task is to configure the IT department of one of the world’s largest pizza companies in such a way that the company can achieve its ultimate goal - to secure an even bigger slice of the global pizza market. To do this, operating costs must be reduced while revenue- and market share are increased, and improvements must to be made to customer satisfaction and -loyalty. IT plays a central role throughout.
How do you organise your IT resources? Which IT products and services should you utilise to ensure that the company achieves its objectives?

The focal areas of this hands-on simulation are:

  • Business relationship management
  • Service level management
  • Change management
  • Financial management

Training Objectives

  • Delivering agreed IT services with limited budget- and employee resources
  • Optimising IT costs through the streamlining of ITSM-staff, -processes and –supporting technologies
  • Effective utilisation of suppliers
  • Prioritising IT investment and workload with regards to maintenance, support, innovation and development
  • Realising business requirements in the necessary IT services
  • Planning and prioritising activities towards application development
  • Minimising potential business risks and threats
  • Achieving and illustrating added value for the company

Training Preconditions

No formal prerequisites necessary.

Target group

  • Business Relationship Manager
  • Account Manager
  • Business
  • CIO
  • IT managers
  • Project managers
  • IT consultants
  • IT instructors
  • IT coordinators
  • IT personnel with promotion potential


There will be no certification exam.



The workshop can be carried out with 8 to 12 employees.

Costs for the day workshop including licenses CHF 5'500 .--

This workshop can also be combined with an ITIL training.


Queries about this seminar or a request for proposal for an in-house seminar:

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Pontine - eine Marke der Glenfis AG