Glenfis Trainings on
Business Simulations

ITSM Operations - Apollo13  [SIAPO1]


Course topic

The goal of the third lunar mission, Apollo 13, which launched on April 11 1970, was to land another two astronauts on the moon. Today, the crisis-ridden mission, which began with Jim Lovell’s legendary transmission to mission control of “Houston, we have a problem”, has become a byword for an extraordinary collaborative feat of planning and execution. Nearly fifty years later, companies, organisations and project teams can still learn a great deal from this situation for successful project- and crisis management.

Welcome to the Apollo 13 – ITIL Case Experience™. In this highly interactive simulation, you and your team will gain first-hand experience of the impacts of processes and compliance. Thereby, the simulation revolves around the following priority areas:

  • Incident Management
  • Problem Management
  • Change Management
  • Service Desk

Training Objectives

  • In-depth insight into ITIL® theory
  • Practical implementation of ITIL® processes in concrete situations
  • Identification of interactions between individual processes, and consequences for the overall organisation
  • Workflow diagnosis
  • Wie kann ein gutes Konzept die Leistungen der Service-Abteilung verbessern
  • Effective teamwork and optimisation of work processes through joint planning and implementation
  • New insights for the ongoing development of daily processes

Training Preconditions

No formal prerequisites necessary.

Target group

  • CIO
  • IT managers
  • Project managers
  • IT consultants
  • IT instructors
  • IT coordinators
  • IT personnel with promotion potential


There will be no certification exam.



The workshop can be carried out with 8 to 12 employees.

Costs for the day workshop including licenses CHF 5'500 .--

This workshop can also be combined with a ITIL training.


Queries about this seminar or a request for proposal for an in-house seminar:

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