Glenfis Trainings on
Cloud Management, IoT

Professional Cloud Service Manager  [P-PCSM2B]


Course topic

As with the area of cloud computing, the role of professional cloud service manager continues to evolve.The design, operation and performance of cloud computing and cloud-based services are all crucial issues.

Maintaining the services of existing systems, processes and functions and at the same time implementing and integrating new solutions from the cloud is becoming an increasingly complex area for users, providers and the internal organisation.

The professional Cloud Service Manager Seminar is an IT service management (ITSM) course that is specifically geared towards the management of cloud computing and cloud-based services. Here, all aspects of cloud service management not covered in the traditional ITIL® Best Practice and certifications are explained in full.

Training Objectives

  • General cloud service management terminology and concepts
  • Analysis of strategic assets for the provision of cloud services
  • Presentation of the benefits of cloud-based IT services
  • Strategies for avoiding risks in the application of cloud-based services
  • Utilisation of appropriate structures and processes for the provision of cloud-based services
  • Integration of cloud service management principles into existing IT service structures
  • Assessment of complexity in the introduction of cloud services in strategy, design, transition and operation
  • Comparison and delineation of cloud service management with other IT service management structures

Training Preconditions

No formal prerequisites necessary.

To benefit fully from the course, we recommend the ITIL® Foundation and the Cloud Technology Associate courses

Target group

This course is aimed all those interested in engaging with IT service management in cloud environments or who are actively involved in the supply chain:§IT managers§Service managers
  • Service management personnel
  • IT quality managers
  • Process personnel


Professional Cloud Service Manager, awarded by Cloud Credential Council


Course material in English

PCSM folder including:

  • Training slides
  • Student Workbook
  • Mock exam
  • USB Stick with
    • Slide show
    • Exam simulator
    • Further related material

Public    Professional Cloud Service Manager

Start End Duration Location Language Price CHF Status
Start29.06.2020 End30.06.2020 Duration2 days Location LanguageDE Price CHF2'200.- StatusBook
Start21.09.2020 End22.09.2020 Duration2 days Location LanguageDE Price CHF2'200.- StatusBook
Start14.12.2020 End15.12.2020 Duration2 days Location LanguageDE Price CHF2'200.- StatusBook
Plus certification fee (optional) in the amount of 300.-


An internal seminar is possible, from at least six persons

Can be done with the following simulation programm:


Early birds rebate

If you book your course more than 4 months in advance you will get a rebate of 10% on the course fee.

Volume discount

Motivate your colleagues. Already with 3 people in the same course and simultaneous registration we grant interesting discounts on the course fees:

  • 3 persons on the same course date 10%
  • 4 persons on the same course date 15%
  • 5 persons on the same course date 20%

The discounts are not cumulative - it is always the highest that counts.

Queries about this seminar or a request for proposal for an in-house seminar:

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