ISO/IEC 20000 is an international standard for IT service management and lays out an integrated set of management processes that are important for businesses and their customers for effective delivery.
ISO/IEC 20000, which is aligned with and complements the process approach defined in ITIL®, comprises a range of components:
As an auditor, this course prepares you for the implementation of ISO/IEC 20000 certifications. As a candidate, you must demonstrate an understanding of the principles of IT service management as well as the contents of the standards ISO/IEC 20000-1: 2011 (part 1).
The course is aimed at experienced internal or external auditors (working for a RCB). This training does not cover audit techniques or issues surrounding preparaing an organization for an audit. Internal auditors involved in such preparation may find the 3-day ISO/IEC20000 Practitioners course more appropriate (although that has other pre-requisites)
The pre-requisites for this course are at least 3 years’ general auditing experience and must also be either:
– certified ISO9000, ISO27001 or TickIT auditor, or
– certified internal auditor
Attendees with an ITIL service management qualification will be at an advantage although this is not a pre-requisite.
ISO/IEC 20000 Auditor Zertifikat, awarded by APMG
ISO/IEC 20000 Auditor folder including:
The official ISO standards
“ISO/IEC 20000-1:2018 IT Service Management - Part 1: Specification" and
“ISO/IEC 20000-2:2019 IT Service Management - Part 2: Code of practice"
cannot be handed out due to copyright reasons. The documents will be made available during the course. Nevertheless we recommend that you buy these documents in advance and use them to prepare for the course.
An internal seminar is possible, from at least six persons
Early birds rebate
If you book your course more than 4 months in advance you will get a rebate of 10% on the course fee.
Motivate your colleagues. Already with 3 people in the same course and simultaneous registration we grant interesting discounts on the course fees:
The discounts are not cumulative - it is always the highest that counts.
Queries about this seminar or a request for proposal for an in-house seminar: