The internationally recognised standard and quality certification for IT service management is ISO/IEC 20000. Taking its basis from ITIL®, it serves as a cornerstone of IT governance whilst ensuring compliance with standards and security. At the foreground is the continuous optimisation of service quality and the adaptation of IT services to changing business requirements.
ISO/IEC 20000 encompasses the following components:
These three parts are complemented by various other components with instructions and information on specific aspects and application areas of the respective standards.
In this foundation course you will learn the relationship between the ISO/IEC 20000 standard and IT service management, and utilise the best practices of IT service management towards the implementation of appropriate methods within a company.
No formal prerequisites necessary.
ISO/IEC 20000 Foundation Zertifikat, awarded by APMG
ISO/IEC 20000 Foundation folder including:
The official ISO standards
“ISO/IEC 20000-1:2011 IT Service Management - Part 1: Specification" and “ISO/IEC 20000-2:2012 IT Service Management - Part 2: Code of practice"
cannot be handed out due to copyright reasons. The documents will be made available during the course. Nevertheless we recommend that you buy these documents in advance and use them to prepare for the course.
Can be combined with the following simulations:
Early birds rebate
If you book your course more than 4 months in advance you will get a rebate of 10% on the course fee.
Motivate your colleagues. Already with 3 people in the same course and simultaneous registration we grant interesting discounts on the course fees:
The discounts are not cumulative - it is always the highest that counts.
Queries about this seminar or a request for proposal for an in-house seminar: