Glenfis Trainings on
ITIL

  
eLearningPublicInhouse

ITIL® Practitioner

Practice training for the successful implementation of IT Service Management based on the Continual Service Improvement approach (ADAPT & Adopt)
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eLearningPublicInhouse

ITIL® Foundation Blended - 2 days

Shortened version of the basic ITIL® Foundation course (2 days plus eLearning preparation) on the central features and requirements of IT service management according to ITIL® Edition 2011, with foundation certificate.
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eLearningPublicInhouse

ITIL® Overview Edition 2011

Overview course on the LifeCycle concept and the fundamentals of the IT Infrastructure Library model (ITIL®), as well as mediation of the objectives and language of this best practice method.
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eLearningPublicInhouse

ITIL® Service Strategy Edition 2011

Practice-oriented seminar for exam preparation focusing on service strategy, principles, processes, activities, functions, supporting technologies, and an understanding of implementation.
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eLearningPublicInhouse

ITIL® Service Design Edition 2011

The emphasis of this seminar is on practice-oriented exam preparation for the areas of service strategy and their principles, processes, activities and functions, as well as supporting technologies and an understanding of implementation.
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eLearningPublicInhouse

ITIL® Service Transition Edition 2011

Practice-oriented seminar for exam preparation focusing on service transition, principles, processes, activities, functions, supporting technologies and an understanding of implementation.
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eLearningPublicInhouse

ITIL® Service Operation Edition 2011

Service operation seminar for practice-oriented exam preparation, focusing on principles, processes, activities, functions, supporting technologies and an understanding of implementation.
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eLearningPublicInhouse

ITIL® Continual Service Improvement Edition 2011

Practice-oriented seminar for exam preparation focusing on continual service improvement, principles, processes, activities, functions, supporting technologies and understanding of implementation.
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eLearningPublicInhouse

ITIL® Managing Across the Lifecycle Edition 2011

Seminar in which knowledge from all books covering the ITIL® Service Lifecycle is conveyed and tested, with a focus on business and management alongside monitoring of objectives, processes, functions and activities, as well as interactions between processes and the service lifecycle phases.
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eLearningPublicInhouse

ITIL® Expert Package

With this package, you have two years time to look for your availability to attend the five courses SS, SD, ST SO and CSI-free as part of our public seminars. As a conclusion and the crowning of your training then you can complete the MALC which leads you to the ITIL® Expert.
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