Glenfis Trainings on
ITIL, VeriSM

  
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ITIL® 4 Foundation

The course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS).
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ITIL® 4 Managing Professional (MP) Transition

This course is intended for all persons who are already ITIL® Expert V3/2011 or have already completed at least 17 credits (all ITIL® Edition 2011 Intermediate Lifecycle Modules). Become an ITIL® 4 Managing Professional in 5 days and be up to date. Exam done within the course.
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ITIL® 4 Create, Deliver and Support (CDS)

The Managing Professional Modul CDS covers the integration of a number of proven areas of what we might know as ‘IT’ areas of work – from design, to build and test, launch, run and support of products and services.
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ITIL® 4 Direct, Plan and Improve (DPI)

Regardless of organizational role or authority, everyone has authority, even if it is limited to personal direction. Everyone should plan. And everyone should be contributing to, if not leading, improvement.
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ITIL® 4 High-velocity IT (HVIT)

The practitioners are familiar with traditional IT service management concepts, and now want to be able to discuss ‘digital’ with more confidence, to develop practical competences, and to be valued contributors in the digital domain.
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ITIL® 4 Drive Stakeholder Value (DSV)

This course explores the steps of co-creating value through services in significant detail and is beneficial to both customers and service providers.
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ITIL® 4 Managing Professional Package

ITIL4 Managing Professional Package - book all 4 modules and get a special price
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ITIL® 4 Overview

This Overview is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS). In one day we provide you the most important changes to ITIL V3/2011.
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ITIL® Edition 2011 Foundation WBT Bundle

ITIL® Foundation Web Based Training - Bundle with Exam Voucher, the efficient learning solution for self-learners with exam from their own PC.
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ITIL® Foundation Edition 2011 - 2 days

Shortened version of the basic ITIL® Foundation course (2 days plus eLearning preparation) on the central features and requirements of IT service management according to ITIL® Edition 2011, with foundation certificate.
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ITIL® Service Strategy Edition 2011

Practice-oriented seminar for exam preparation focusing on service strategy, principles, processes, activities, functions, supporting technologies, and an understanding of implementation.
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ITIL® Service Design Edition 2011

The emphasis of this seminar is on practice-oriented exam preparation for the areas of service strategy and their principles, processes, activities and functions, as well as supporting technologies and an understanding of implementation.
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ITIL® Service Transition Edition 2011

Practice-oriented seminar for exam preparation focusing on service transition, principles, processes, activities, functions, supporting technologies and an understanding of implementation.
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ITIL® Service Operation Edition 2011

Service operation seminar for practice-oriented exam preparation, focusing on principles, processes, activities, functions, supporting technologies and an understanding of implementation.
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ITIL® Continual Service Improvement Edition 2011

Practice-oriented seminar for exam preparation focusing on continual service improvement, principles, processes, activities, functions, supporting technologies and understanding of implementation.
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ITIL® Managing Across the Lifecycle Edition 2011

Seminar in which knowledge from all books covering the ITIL® Service Lifecycle is conveyed and tested, with a focus on business and management alongside monitoring of objectives, processes, functions and activities, as well as interactions between processes and the service lifecycle phases.
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