Glenfis Trainings on

FitSM Foundation  [P-FSMF1]


Course topic

FitSM Foundation teaches in one day the basics of service management with a focus on the most important processes to ensure a smooth IT operation. FitSM is designed to be compatible with the International Standard ISO/IEC 20000-1 (requirements for a service management system) and the IT Infrastructure Library (ITIL). Although the FitSM process model, requirements, recommended activities and role model target a lightweight implementation, it can act as a first step to introducing “full” ITSM, i.e. applying ITIL good practices and / or achieving compliance against ISO/IEC 20000-1.

Training Objectives

  • IT Service Management: Introduction, Terms & Concepts
  • The FitSM Standards Family
  • IT Service Management – General Aspects
  • IT Service Management – 14 Processes
  • Benefits, Risks & Challenges of Implementing IT Service Management
  • Related Standards & Frameworks

Training Preconditions

There are no special requirements for this training.

Target group

All IT employees who want to become familiar with the basic processes

  • Service Manager
  • IT Project Manager
  • IT Managers
  • IT Coordinators
  • Business Analysts


The FitSM Foundation certificate is a recognized proof of the necessary knowledge to implement functioning IT service management processes.

The certificate is awarded by APMG.


FitSM Foundation folder including:

- Student Workbook

- USB-Stick with

  • Slideshow
  • Exam simulator
  • Documents about the FitSM Core Standard
  • Templates for practical application

Public    FitSM Foundation

Start End Duration Location Language Price CHF Status
Start08.06.2020 End08.06.2020 Duration1 days Location LanguageDE Price CHF950.- StatusBook
Start20.08.2020 End20.08.2020 Duration1 days Location LanguageDE Price CHF950.- StatusBook
Start29.10.2020 End29.10.2020 Duration1 days Location LanguageDE Price CHF950.- StatusBook
Start03.12.2020 End03.12.2020 Duration1 days Location LanguageDE Price CHF950.- StatusBook
Plus certification fee (optional) in the amount of 150.-


Are you interested to organize an inhouse training? This is recommended if you have at least 6 participants. Please ask for an offer.

This can be supported with the following simulations and workshops:


Early birds rebate

If you book your course more than 4 months in advance you will get a rebate of 10% on the course fee.

Volume discount

Motivate your colleagues. Already with 3 people in the same course and simultaneous registration we grant interesting discounts on the course fees:

  • 3 persons on the same course date 10%
  • 4 persons on the same course date 15%
  • 5 persons on the same course date 20%

The discounts are not cumulative - it is always the highest that counts.

Queries about this seminar or a request for proposal for an in-house seminar:

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