FitSM Foundation teaches in one day the basics of service management with a focus on the most important processes to ensure a smooth IT operation. FitSM is designed to be compatible with the International Standard ISO/IEC 20000-1 (requirements for a service management system) and the IT Infrastructure Library (ITIL). Although the FitSM process model, requirements, recommended activities and role model target a lightweight implementation, it can act as a first step to introducing “full” ITSM, i.e. applying ITIL good practices and / or achieving compliance against ISO/IEC 20000-1.
There are no special requirements for this training.
All IT employees who want to become familiar with the basic processes
The FitSM Foundation certificate is a recognized proof of the necessary knowledge to implement functioning IT service management processes.
The certificate is awarded by APMG.
FitSM Foundation folder including:
- Student Workbook
- USB-Stick with
|Start||End||Duration||Location||Language||Price CHF excl VAT||Status|
|Start08.06.2020||End08.06.2020||Duration1 days||LocationONLINE||LanguageDE||Price CHF excl VAT950.-||StatusBook|
|Start20.08.2020||End20.08.2020||Duration1 days||LocationZürich||LanguageDE||Price CHF excl VAT950.-||StatusBook|
|Start29.10.2020||End29.10.2020||Duration1 days||LocationZürich||LanguageDE||Price CHF excl VAT950.-||StatusBook|
|Start03.12.2020||End03.12.2020||Duration1 days||LocationZürich||LanguageDE||Price CHF excl VAT950.-||StatusBook|
Are you interested to organize an inhouse training? This is recommended if you have at least 6 participants. Please ask for an offer.
This can be supported with the following simulations and workshops:
Early birds rebate
If you book your course more than 4 months in advance you will get a rebate of 10% on the course fee.
Motivate your colleagues. Already with 3 people in the same course and simultaneous registration we grant interesting discounts on the course fees:
The discounts are not cumulative - it is always the highest that counts.
Queries about this seminar or a request for proposal for an in-house seminar: