Glenfis Trainings on
ITIL, VeriSM

ITIL® 4 Create, Deliver and Support (CDS)  [P-I4CD3]

eLearningPublicInhouse

Course topic

The course includes core content describing how different types of work (value streams) are built, tested and delivered end-to-end’ from beginning to end and with continual iterations and feedback loops.

There is also focus on areas such as testing, knowledge, customer and employee feedback, new technologies, supplier sourcing, and ways of managing work.

This course is much more than simply a description of practices or processes – it is the ‘glue’ in the complete service lifecycle in order to deliver real and sustainable value through services.


  • How to document and analyze a value stream
  • Create, deliver and support value streams
  • Using value streams to define a “minimum viable practice”
  • How to prioritize and manage work
  • Commercial and sourcing considerations

Training Objectives

  • Understand how to plan and build a service value stream to create, deliver and support services.
  • Know how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams
  • Know how to create, deliver and support services

Training Preconditions

The candidate must have passed the ITIL 4 Foundation examination.

Target group

  • individuals continuing on their journey in service management
  • ITSM managers and aspiring ITSM managers
  • ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery
  • existing ITIL qualification holders wishing to develop their knowledge
  • Project and program managers

Certificate

ITIL® 4 Create, Deliver and Support Certificate, awarded through Peoplecert and is one of the modules 4 to achieve the Managing Professional Certificate

The exam is available in English only.

Documents

The course material is in English. The ITIL® 4 Create, Deliver and Support folder contains:

  • Student Workbook
  • Mock Exam
  • USB Stick with the complete courseware, related practices and additional information

Book:

  • The ITIL® 4 Create, Deliver and Support Book
Public

Public    ITIL® 4 Create, Deliver and Support (CDS)

Start End Duration Location Language Price CHF Status
Start06.01.2020 End08.01.2020 Duration3 days Location LanguageDE Price CHF2'900.- StatusBook
Start27.04.2020 End29.04.2020 Duration3 days Location LanguageDE Price CHF2'900.- StatusBook
Start13.07.2020 End15.07.2020 Duration3 days Location LanguageDE Price CHF2'900.- StatusBook
Start19.10.2020 End21.10.2020 Duration3 days Location LanguageDE Price CHF2'900.- StatusBook
Plus certification fee (optional) in the amount of 350.-
Inhouse

Inhouse

Are you interested to organize an inhouse training? This is recommended if you have at least 6 participants. Please ask for an offer.

This can be supported with the following simulations and workshops:

Contact

Early bird discount

If you book your course more than 4 months in advance you will get a rebate of 10% on the course fee.

Volume discount

Motivate your colleagues. Already with 3 people in the same course and simultaneous registration we grant interesting discounts on the course fees:

  • 3 persons on the same course date 10%
  • 4 persons on the same course date 15%
  • 5 persons on the same course date 20%

The discounts are not cumulative - it is always the highest that counts.

Please place your requests at:

academy@glenfis.ch

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