The course includes core content describing how different types of work (value streams) are built, tested and delivered ‘end-to-end’ from beginning to end and with continual iterations and feedback loops.
There is also focus on areas such as testing, knowledge, customer and employee feedback, new technologies, supplier sourcing, and ways of managing work.This course is much more than simply a description of practices or processes – it is the ‘glue’ in the complete service lifecycle in order to deliver real and sustainable value through services.
The candidate must have passed the ITIL 4 Foundation examination.
ITIL® 4 Create, Deliver and Support Certificate, awarded through Peoplecert and is one of the modules 4 to achieve the Managing Professional Certificate
The exam is available in English only.
The course material is in English. The ITIL® 4 Create, Deliver and Support folder contains:
|Start||End||Duration||Location||Language||Price CHF excl VAT||Status|
|Start27.04.2020||End29.04.2020||Duration3 days||LocationONLINE||LanguageDE||Price CHF excl VAT2'900.-||StatusBook|
|Start13.07.2020||End15.07.2020||Duration3 days||LocationZürich||LanguageDE||Price CHF excl VAT2'900.-||StatusBook|
|Start19.10.2020||End21.10.2020||Duration3 days||LocationZürich||LanguageDE||Price CHF excl VAT2'900.-||StatusBook|
Early bird discount
If you book your course more than 4 months in advance you will get a rebate of 10% on the course fee.
Motivate your colleagues. Already with 3 people in the same course and simultaneous registration we grant interesting discounts on the course fees:
The discounts are not cumulative - it is always the highest that counts.
Please place your requests at: