Glenfis Trainings on
ITIL, VeriSM

ITIL® 4 Direct, Plan and Improve (DPI)  [P-I4DP3]

eLearningPublicInhouse

Course topic

When multiple people are involved in business activities, coordination and collaboration are crucial. Because organizations are usually hierarchical, direction is often provided from the top down. Unless the objectives and actions of different groups are planned and aligned, their desired outcomes will likely not be achieved. Even if they are achieved, poor coordination usually results in missteps, restarts, and rework

Thorough planning creates a shared understanding of how work will be organized and managed, allowing contributors to understand their roles and to coordinate and collaborate efficiently and effectively. Finally, improvement is a critical component of any successful organization. Identifying and acting upon opportunities for improvement ensures that the organization grows and remains successful over time.

  • Strategy and direction
  • Assessment and planning
  • Measurement and continual improvement
  • Communication and organizational change management
  • Developing a service value system
  • Continual improvement journeys
  • Bringing it together

Training Objectives

  • Understand the Key Concepts of Direct, Plan & Improve
  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
  • Understand the role of GRC (Governance, Risk & Compliance) and know how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements
  • Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement
  • Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement
  • Understand and know how to direct, plan and improve value streams and practices

Training Preconditions

The candidate must have passed the ITIL 4 Foundation examination.

Target group

  • individuals continuing on their journey in service management
  • ITSM managers and aspiring ITSM managers
  • managers of all levels involved in shaping direction and strategy or developing a continually improving team
  • existing ITIL qualification holders wishing to develop their knowledge
  • Project and Program Managers

Certificate

ITIL® 4 Direct, Plan and Improve Certificate, awarded through Peoplecert and is one of the modules 4 to achieve the Managing Professional Certificate

The exam is available in English only.

Documents

The course material is in English. The ITIL® 4 Direct, Plan and Improve folder contains:

  • Student Workbook
  • Mock Exam
  • USB Stick with the complete courseware, related practices and additional information

Book:

  • The ITIL® 4 Direct, Plan and Improve Book
Public

Public    ITIL® 4 Direct, Plan and Improve (DPI)

Start End Duration Location Language Price CHF Status
Start27.01.2020 End29.01.2020 Duration3 days Location LanguageDE Price CHF2'900.- StatusBook
Start18.05.2020 End20.05.2020 Duration3 days Location LanguageDE Price CHF2'900.- StatusBook
Start01.09.2020 End03.09.2020 Duration3 days Location LanguageDE Price CHF2'900.- StatusBook
Start14.12.2020 End16.12.2020 Duration3 days Location LanguageDE Price CHF2'900.- StatusBook
Plus certification fee (optional) in the amount of 350.-
Inhouse

Inhouse

Are you interested to organize an inhouse training? This is recommended if you have at least 6 participants. Please ask for an offer.

This can be supported with the following simulations and workshops:

Contact

Early bird discount

If you book your course more than 4 months in advance you will get a rebate of 10% on the course fee.

Volume discount

Motivate your colleagues. Already with 3 people in the same course and simultaneous registration we grant interesting discounts on the course fees:

  • 3 persons on the same course date 10%
  • 4 persons on the same course date 15%
  • 5 persons on the same course date 20%

The discounts are not cumulative - it is always the highest that counts.

Please place your requests at:

academy@glenfis.ch

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