Glenfis Trainings on

ITIL® 4 Drive Stakeholder Value (DSV)  [P-I4DS3]


Course topic

The purpose of this course is to optimize the value of the journey for all stakeholders, for example, to convert opportunity and demand into value and to drive stakeholder value.

Engagement is important in the optimization of service value because, service value is co-created through the involvement of users, customers, sponsors, service providers, or any other stakeholder.

To drive stakeholder value, stakeholders contribute to the creation of service value by exploring the following:

  • value propositions
  • fostering relationships
  • keeping engagement channels open
  • shaping demand
  • designing service offerings
  • aligning and agreeing expectations
  • co-creating service experiences
  • realizing value

Training Objectives

  • Understand how customer journeys are designed
  • Know how to target markets and stakeholders
  • Know how to foster stakeholder relationships
  • Know how to shape demand and define service offerings
  • Know how to align expectations and agree details of services
  • Know how to onboard and offboard customers and users
  • Know how to act together to ensure continual value co-creation (service consumption / provisioning)
  • Know how to realize and validate service value

Training Preconditions

The candidate must have passed the ITIL 4 Foundation examination.

Target group

  • individuals continuing on their journey in service management
  • ITSM managers and aspiring ITSM managers
  • ITSM practitioners who are responsible for managing and integrating stakeholders, focus on the customer journey and experience, and/or are responsible for fostering relationships with partners and suppliers
  • existing ITIL qualification holders wishing to develop their knowledge
  • Project and program managers


ITIL® 4 Drive Stakeholder Value Certificate, awarded through Peoplecert and is one of the modules 4 to achieve the Managing Professional Certificate

The exam is available in English only.


The course material is in English. The ITIL® 4 Drive Stakeholder Value folder contains:

  • Student Workbook
  • Mock Exam
  • USB Stick with the complete courseware, related practices and additional information


  • The ITIL® 4 Drive Stakeholder Value Book

Public    ITIL® 4 Drive Stakeholder Value (DSV)

Start End Duration Location Language Price CHF Status
Start20.04.2020 End22.04.2020 Duration3 days Location LanguageDE Price CHF2'900.- StatusBook
Start12.08.2020 End14.08.2020 Duration3 days Location LanguageDE Price CHF2'900.- StatusBook
Start02.11.2020 End04.11.2020 Duration3 days Location LanguageDE Price CHF2'900.- StatusBook
Plus certification fee (optional) in the amount of 350.-


Are you interested to organize an inhouse training? This is recommended if you have at least 6 participants. Please ask for an offer.

This can be supported with the following simulations and workshops:


Early bird discount

If you book your course more than 4 months in advance you will get a rebate of 10% on the course fee.

Volume discount

Motivate your colleagues. Already with 3 people in the same course and simultaneous registration we grant interesting discounts on the course fees:

  • 3 persons on the same course date 10%
  • 4 persons on the same course date 15%
  • 5 persons on the same course date 20%

The discounts are not cumulative - it is always the highest that counts.

Please place your requests at:

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Pontine - eine Marke der Glenfis AG