Glenfis Trainings on

ITIL® 4 Foundation  [P-I4F2]


Course topic

ITIL 4 takes you through a more evolved view of a Service Value System (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps.

Following areas will be covered in the course:

  • Key concepts of Service Management
  • The four dimensions of Service Management
  • The ITIL Service Value System (SVS)
  • ITIL Management Practices

Training Objectives

The purpose of the ITIL4 Foundation qualification is to introduce you to the management of modern IT-enabled services, to provide you with an understanding of the common language and key concepts, and to show you how your organization and your work can improve with the ITIL 4 guidance.

  • Understand the key concepts of service management
  • Understand how the ITIL guiding principles can help an organization adopt and adapt service management
  • Understand the four dimensions of service management
  • Understand the purpose and components of the ITIL service value system
  • Understand the activities of the service value chain, and how they interconnect
  • Know the purpose and key terms of the ITIL practices

Training Preconditions

There are no mandatory prerequisites.

Target group

The ITIL 4 Foundation Certification Course is designed for anyone working in IT looking for IT Service Management education and an understanding of how to provide business value. Also, anyone who is looking to upgrade their ITIL v3 certification and knowledge.


ITIL® 4 Foundation, awarded by Peoplecert und Axelos – the exam is in English.

ITIL 4 Candidate Syllabus


The course material is in English. The ITIL® 4 folder contains:

  • Student Workbook
  • ITIL® 4 Glossary
  • Mock Exams

Public    ITIL® 4 Foundation

Start End Duration Location Language Price CHF Status
Start14.08.2019 End15.08.2019 Duration2 days Location LanguageDE Price CHF1'950.- StatusOnly few places left
Start23.09.2019 End24.09.2019 Duration2 days Location LanguageEN Price CHF1'950.- StatusBook
Start26.09.2019 End27.09.2019 Duration2 days Location LanguageDE Price CHF1'950.- StatusBook
Start09.10.2019 End10.10.2019 Duration2 days Location LanguageDE Price CHF1'950.- StatusBook
Start11.11.2019 End12.11.2019 Duration2 days Location LanguageDE Price CHF1'950.- StatusBook
Start09.12.2019 End10.12.2019 Duration2 days Location LanguageDE Price CHF1'950.- StatusBook
Plus certification fee (optional) in the amount of 250.-


Early birds rebate

If you book your course more than 4 months in advance you will get a rebate of 10% on the course fee.

Volume discount

Motivate your colleagues. Already with 3 people in the same course and simultaneous registration we grant interesting discounts on the course fees:

  • 3 persons on the same course date 10%
  • 4 persons on the same course date 15%
  • 5 persons on the same course date 20%

The discounts are not cumulative - it is always the highest that counts.

Queries about this seminar or a request for proposal for an in-house seminar:

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