Glenfis Trainings on

ITIL® 4 Managing Professional (MP) Transition  [P-4TRN5]


Course topic

The ITIL® 4 Transition Module provides you with an enhanced view of the Service Value System (SVS). This provides a holistic end-to-end picture of what it actually means to contribute to the business value chain. It contains all modules of the Managing Professional:

  • Create, Deliver & Support
  • Drive Stakeholder Value
  • High Velocity IT
  • Direct, Plan & Improve

Training Objectives

The purpose of this 5-day ITIL® 4 Transition Module is to understand the new key concepts and what has changed since the last version.

  • Understanding Key Concepts of Service Management
  • Understand how the ITIL® Guiding Principles can help the organization adopt and adapt to service management.
  • Understand the four dimensions of Service Management
  • Understanding the purpose and components of the ITIL® Service Value System (SVS)
  • Understand the activities and connections of the Service Value Chain and how to create them.
  • Knowledge of how the relevant ITIL® Practices contribute to value creation
  • Understand the concepts related to the characteristics of "high-velocity" of a digital enterprise and the demands this places on IT.
  • Understand how to design "Customer Journeys
  • Knowledge of how to shape demand and define service offerings
  • Understand what role governance, risk and compliance plays and how these principles and methods can be integrated into the Service Value System.

Training Preconditions

ITIL Expert V3/2011 or at least 17 credits (all ITIL® Edition 2011 Intermediate Lifecycle Modules).

Target group

All ITIL® Experts or persons who have completed 17 credits (all ITIL® Edition 2011 Intermediate Lifecycle Modules).


ITIL® 4 Managing Professional, awarded by Peoplecert and Axelos.


The course materials are in English. The ITIL® 4 course folder includes:

  • Student Workbook
  • ITIL® 4 Glossary
  • Mock Exams

The price includes the original books of the 4 Manging Professional modules.


Public    ITIL® 4 Managing Professional (MP) Transition

Start End Duration Location Language Price CHF Status
Start28.10.2019 End01.11.2019 Duration5 days Location LanguageDE Price CHF4'500.- StatusBook
Start18.11.2019 End22.11.2019 Duration5 days Location LanguageDE Price CHF4'500.- StatusBook
Plus certification fee (optional) in the amount of 350.-


Can also be held as an internal seminar for 6 persons or more.

Can be carried out with the following simulations and workshops:

  • MarsLander
  • Value Stream Mapping


Early birds rebate

If you book your course more than 4 months in advance you will get a rebate of 10% on the course fee.

Volume discount

Motivate your colleagues. Already with 3 people in the same course and simultaneous registration we grant interesting discounts on the course fees:

  • 3 persons on the same course date 10%
  • 4 persons on the same course date 15%
  • 5 persons on the same course date 20%

The discounts are not cumulative - it is always the highest that counts.

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