Glenfis Trainings on
ITIL, VeriSM

ITIL® Edition 2011 Foundation WBT Bundle  [P-V3ELB]

eLearningPublicInhouse

Course topic

ITIL® is the internationally recognized framework for a consistent implementation of IT Service Management. It provides a good overview and understanding of the interrelationships within an IT organization.

This ITIL® Foundation eLearning course with a Foundation Certificate conveys the basics of ITIL® Edition 2011.

You will receive

  • 90 days access to the ITIL® Foundation eLearning modules
  • Access to the sample test generator with different question compilations
  • ITIL® Foundation certification voucher for passing the exam from your own PC

A demo in English, German and French you can find here

Price: EUR 510.00

Place your order: here

Training Objectives

Content of the course:

  • Know the service lifecycle and the processes according to ITIL®: Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement
  • Process & Quality Management
  • Advantages of the application according to ITIL® "Best Practice" and the interaction of the individual processes and functions
  • "Good practice recommendations for your own IT organization
  • Development of a comprehensive and practice-oriented knowledge for the professional activity in IT Service Management

Training Preconditions

No formal requirements necessary.

Target group

  • CIO, IT manager, project manager, IT consultant, IT consultant, IT coordinator, IT employee with funding potential.

Certificate

ITIL® Edition 2011 Foundation, awarded by Peoplecert and Axelos

Documents

ITIL® Foundation learning script (Glenfis teaching aid 400 pages) - downloadable from the eLearning platform

Syllabus

ITIL® Glossar

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