Glenfis Trainings on

ITIL® Foundation Edition 2011 - 2 days  [P-ITF2B]


Course topic

Shortened ITIL® Foundation course with mandatory eLearning preparation

ITIL® is considered the internationally recognised framework for the consistent implementation of IT service management. It provides a strong overview and a good understanding of the relationships within an IT organisation.

This ITIL® Foundation course with a final foundation certificate, high practical relevance and practical exercises teaches the basics of the most important functions and requirements for IT service management in accordance with ITIL® Edition 2011.

Training Objectives

  • Becoming familiar with the service lifecycle and the processes according to ITIL®: Service strategy, service design, service transition, service operation, continual service improvement
  • Process- & quality management
  • The benefits of applying ITIL® best practice and interaction of individual processes and functions
  • Good practice recommendations for own IT organisations
  • The development of comprehensive and practical knowledge for professional activities in IT service management

Training Preconditions

No formal prerequisites necessary.

Target group

  • CIO
  • IT managers
  • Project managers
  • IT consultants
  • IT instructors
  • IT coordinators
  • IT personnel with promotion potential


ITIL® Edition 2011 Foundation, awarded by Peoplecert und Axelos


ITIL® Foundation folder including:

  • Student Workbook
  • ITSM & CMDB overview poster

Pocket Guide “IT Service Management based on ITIL®”


ITIL® Glossary



Can be done with the following simulation programms:

Together with our eLearning Programm it can be done as a Blended Training with shortend attandance time.


Early birds rebate

If you book your course more than 4 months in advance you will get a rebate of 10% on the course fee.

Volume discount

Motivate your colleagues. Already with 3 people in the same course and simultaneous registration we grant interesting discounts on the course fees:

  • 3 persons on the same course date 10%
  • 4 persons on the same course date 15%
  • 5 persons on the same course date 20%

The discounts are not cumulative - it is always the highest that counts.

Queries about this seminar or a request for proposal for an in-house seminar:

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