Glenfis Trainings on

ITIL® Managing Across the Lifecycle Edition 2011  [P-ITMLC4]


Course topic

Cooperation in service management is more effective when all participants have a clear understanding of the interaction of processes within the overall service lifecycle.

To ensure the flow of information across process- and organisational boundaries, it is useful to create a management information system and to implement the appropriate supporting technology.Without these kinds of tools, interaction between isolated areas can quickly degenerate into red tape, in particular when changes must be enforced.

This intermediate course is the final module leading up to the title of ‘ITIL® Expert in Service Management’ and conveys and tests the knowledge from all ITIL® service lifecycle books. The seminar focuses on business, management and the monitoring of objectives, processes, functions and activities, as well as on interactions between processes and the service lifecycle phases.

Training Objectives

  • Key concepts of service lifecycle
  • Communication and stakeholder management
  • Integration of service management processes throughout the lifecycle
  • Piloting of services along the lifecycle
  • Governance and organisation
  • Measurement
  • Implementation and improvement of service management competencies

Training Preconditions

Participants of this seminar need at least 17 credit points. This is equivalent to:

  • ITIL® Edition 2011 Foundation (2 points)
  • ITIL® Edition 2011 Service Strategy (3 points)
  • ITIL® Edition 2011 Service Design (3 points)
  • ITIL®Edition 2011 Service Transition (3 points)
  • ITIL® Edition 2011 Service Operation (3 points)
  • ITIL® Edition 2011 Continual Service Improvement (3 points)

Target group

  • Individuals who have acquired all five ITIL Intermediate Lifecycle certificates (total of 17 credits) and want to further their education up to ITIL® Expert or ITIL® Master, as well as participants working towards a deeper understanding of the levels of business and management.


ITIL® Edition 2011 Managing across the Liecycle, and

ITIL® Edition 2011 Expert, awarded by Peoplecert und Axelos


ITIL® Managing across the Lifecycle folder including:

  • Slide show
  • Student Workbook
  • ITSM & CMDB overview poster
  • ITIL® Acronyms and Glossar

Book: ITIL® Planning to Implement Service Management from Axelos


ITIL® Glossary



An internal seminar is possible, from at least six persons

Can be done with the following simulation programm:


Early birds rebate

If you book your course more than 4 months in advance you will get a rebate of 10% on the course fee.

Volume discount

Motivate your colleagues. Already with 3 people in the same course and simultaneous registration we grant interesting discounts on the course fees:

  • 3 persons on the same course date 10%
  • 4 persons on the same course date 15%
  • 5 persons on the same course date 20%

The discounts are not cumulative - it is always the highest that counts.

Queries about this seminar or a request for proposal for an in-house seminar:

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