Cooperation in service management is more effective when all participants have a clear understanding of the interaction of processes within the overall service lifecycle.
To ensure the flow of information across process- and organisational boundaries, it is useful to create a management information system and to implement the appropriate supporting technology.Without these kinds of tools, interaction between isolated areas can quickly degenerate into red tape, in particular when changes must be enforced.
This intermediate course is the final module leading up to the title of ‘ITIL® Expert in Service Management’ and conveys and tests the knowledge from all ITIL® service lifecycle books. The seminar focuses on business, management and the monitoring of objectives, processes, functions and activities, as well as on interactions between processes and the service lifecycle phases.
Participants of this seminar need at least 17 credit points. This is equivalent to:
An internal seminar is possible, from at least six persons
Can be done with the following simulation programm:
Early birds rebate
If you book your course more than 4 months in advance you will get a rebate of 10% on the course fee.
Motivate your colleagues. Already with 3 people in the same course and simultaneous registration we grant interesting discounts on the course fees:
The discounts are not cumulative - it is always the highest that counts.
Queries about this seminar or a request for proposal for an in-house seminar: