Glenfis Trainings on

ITIL® Overview Edition 2011  [I-ITO1 ]


Course topic

ITIL® is considered the internationally recognised framework for the consistent implementation of IT service management.It provides a strong overview and a good understanding of the relationships within an IT organisation. Conveyed in this overview course are the lifecycle concept and fundamentals of the IT Infrastructure Library model (ITIL®) as well as the objectives and the language of this best practice method.

Training Objectives

The students learn the service lifecycle phases and processes according ITIL®, as well as their contribution to task management:

  • Overview of ITIL®
  • Background, methodology and concept of ITIL®
  • Lifecycle concept
  • The most important disciplines in ITIL®
  • Principles of process modelling (basics)

Training Preconditions

No formal prerequisites necessary.

Target group

  • Managing directors
  • Project managers
  • IT managers
  • IT consultants
  • IT instructors
  • IT coordinators with responsibility in business and administration


There is no certification exam.


ITIL® Overview folder including:

  • Student Workbook
  • ITSM & CMDB overview poster

Pocket Guide “IT Service Management based on ITIL®”

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