ITIL® is considered the internationally recognised framework for the consistent implementation of IT service management.It provides a strong overview and a good understanding of the relationships within an IT organisation. Conveyed in this overview course are the lifecycle concept and fundamentals of the IT Infrastructure Library model (ITIL®) as well as the objectives and the language of this best practice method.
The students learn the service lifecycle phases and processes according ITIL®, as well as their contribution to task management:
No formal prerequisites necessary.
There is no certification exam.
ITIL® Overview folder including:
Pocket Guide “IT Service Management based on ITIL®”
Can be done with the following simulation programms:
Queries about this seminar or a request for proposal for an in-house seminar: