The primary objective of service management is to ensure that IT services are optimally aligned to business needs.Quality, reliability and flexibility requirements are fulfilled through the service design.Thereby, service design should be seen as an iterative phase within the service lifecycle.This starts with the blueprint, which enables the construction, testing and distribution of releases.
The central purpose of the service design phase is the design of new or modified IT services.Here, design includes not only the conception but also the development of the solution itself, and of the management systems, processes, architectures and measurability of services.
Accompanied by an internally-developed case study, this seminar prepares students for the practice-based exam.
Focal areas include the objective and purpose of service design, he principles, processes, activities, functions, supporting technologies, as well as an understanding of implementation.
Participants of this seminar need the ITIL® Foundation Certificate Edition 2011
An internal seminar is possible, from at least six persons
Can be done with the following simulation programm:
Early birds rebate
If you book your course more than 4 months in advance you will get a rebate of 10% on the course fee.
Motivate your colleagues. Already with 3 people in the same course and simultaneous registration we grant interesting discounts on the course fees:
The discounts are not cumulative - it is always the highest that counts.
Queries about this seminar or a request for proposal for an in-house seminar: