Glenfis Trainings on

ITIL® Service Design Edition 2011  [P-ITSD3]


Course topic

The primary objective of service management is to ensure that IT services are optimally aligned to business needs.Quality, reliability and flexibility requirements are fulfilled through the service design.Thereby, service design should be seen as an iterative phase within the service lifecycle.This starts with the blueprint, which enables the construction, testing and distribution of releases.

The central purpose of the service design phase is the design of new or modified IT services.Here, design includes not only the conception but also the development of the solution itself, and of the management systems, processes, architectures and measurability of services.

Accompanied by an internally-developed case study, this seminar prepares students for the practice-based exam.

Focal areas include the objective and purpose of service design, he principles, processes, activities, functions, supporting technologies, as well as an understanding of implementation.

Training Objectives

  • Introduction to service design
  • Service design principles
  • Service design processes
  • Technology-related design activities
  • Organisation of design service
  • Technological considerations
  • Implementation, challenges, risks

Training Preconditions

Participants of this seminar need the ITIL® Foundation Certificate Edition 2011

Target group

  • Participants with the ITIL® V3 (or Edition 2011) foundation certificate and who want to consolidate the approaches of service management best practice.
  • Participants working towards a deeper understanding of service design.
  • Participants to further their education up to ITIL® Expert or ITIL® Master.


ITIL® Edition 2011 Service Design, awarded by Peoplecert und Axelos


ITIL® Service Design folder including:

  • Slide Show
  • Student Workbook
  • ITSM & CMDB overview poster
  • ITIL® Acronyms and Glossary

Book: ITIL® Service Design Edition 2011 Core Book


ITIL® Glossary


An internal seminar is possible, from at least six persons

Can be done with the following simulation programm:


Early birds rebate

If you book your course more than 4 months in advance you will get a rebate of 10% on the course fee.

Volume discount

Motivate your colleagues. Already with 3 people in the same course and simultaneous registration we grant interesting discounts on the course fees:

  • 3 persons on the same course date 10%
  • 4 persons on the same course date 15%
  • 5 persons on the same course date 20%

The discounts are not cumulative - it is always the highest that counts.

Queries about this seminar or a request for proposal for an in-house seminar:

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