The service operation phase includes practice in the management of service operation. Here is an ‘end-to-end’ is applied from the users' perspective of the service. This approach safeguards the efficient and effective operation, support and maintenance of IT services. The central topic of the service operation seminar is the processes and -features that apply in this phase.
This seminar is accompanied by an internally-developed case study to prepare the students for the practice-based exam.
Focal areas include the objective and purpose of service operation, and the principles, processes, activities, functions, supporting technologies, as well as an understanding of implementation.
Participants of this seminar need the ITIL® Foundation Certificate Edition 2011
An internal seminar is possible, from at least six persons
Can be done with the following simulation programm:
Early birds rebate
If you book your course more than 4 months in advance you will get a rebate of 10% on the course fee.
Motivate your colleagues. Already with 3 people in the same course and simultaneous registration we grant interesting discounts on the course fees:
The discounts are not cumulative - it is always the highest that counts.
Queries about this seminar or a request for proposal for an in-house seminar: