Glenfis Trainings on

ITIL® Service Strategy Edition 2011  [P-ITSS3]


Course topic

The service strategy is the hub of the service lifecycle.At this stage, decisions are made regarding the services that must be developed, administered and improved towards the generation of the greatest possible added value for the business and the service provider.To this end, the strategy defines the market segments and service offering, as well as their effective supervision.

In this way, the service strategy phase lays the groundwork for the service offering. Drivers for this can include changing market conditions, new regulatory conditions or regulatory requirements, new technologies and, not least, customer preferences.

Accompanied by an internally-developed case study, this seminar prepares the students for the practice-based exam.

Focal areas include the objective and purpose of service strategy, the principles, processes, activities, functions, supporting technologies, as well as an understanding of implementation.

Training Objectives

  • Principles of service strategy
  • Processes within service strategy
  • Definition of market fields and services
  • Implementation of strategic analyses
  • Application of financial management
  • Managing demand
  • Critical success factors and risks

Training Preconditions

Participants of this seminar need the ITIL® Foundation Certificate Edition 2011

Target group

  • Participants with the ITIL® V3 (or Edition 2011) foundation certificate and who want to consolidate the approaches of service management best practice.
  • Participants working towards a deeper understanding of service strategy.
  • Participants looking to further their education up to ITIL® Expert or ITIL® Master.


ITIL® Edition 2011 Service Strategy, awarded by Peoplecert und Axelos


ITIL® Service Strategy folder including:

  • Slide Show
  • Student Workbook
  • ITSM & CMDB overview poster
  • ITIL® Acronyms and Glossary

Book: ITIL® Service Strategy Edition 2011 Core Book


ITIL® Glossary



An internal seminar is possible, from at least six persons

Can be done with the following simulation programm:


Early birds rebate

If you book your course more than 4 months in advance you will get a rebate of 10% on the course fee.

Volume discount

Motivate your colleagues. Already with 3 people in the same course and simultaneous registration we grant interesting discounts on the course fees:

  • 3 persons on the same course date 10%
  • 4 persons on the same course date 15%
  • 5 persons on the same course date 20%

The discounts are not cumulative - it is always the highest that counts.

Queries about this seminar or a request for proposal for an in-house seminar:

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