The service strategy is the hub of the service lifecycle.At this stage, decisions are made regarding the services that must be developed, administered and improved towards the generation of the greatest possible added value for the business and the service provider.To this end, the strategy defines the market segments and service offering, as well as their effective supervision.
In this way, the service strategy phase lays the groundwork for the service offering. Drivers for this can include changing market conditions, new regulatory conditions or regulatory requirements, new technologies and, not least, customer preferences.
Accompanied by an internally-developed case study, this seminar prepares the students for the practice-based exam.
Focal areas include the objective and purpose of service strategy, the principles, processes, activities, functions, supporting technologies, as well as an understanding of implementation.
Participants of this seminar need the ITIL® Foundation Certificate Edition 2011
An internal seminar is possible, from at least six persons
Can be done with the following simulation programm:
Early birds rebate
If you book your course more than 4 months in advance you will get a rebate of 10% on the course fee.
Motivate your colleagues. Already with 3 people in the same course and simultaneous registration we grant interesting discounts on the course fees:
The discounts are not cumulative - it is always the highest that counts.
Queries about this seminar or a request for proposal for an in-house seminar: