The service transition phase covers how to transfer changes – i.e. new or modified services – into the operation. This includes the organisation of necessary competencies in business and in IT operations.
Function-, operation- and release capability of changes are assessed and it is ensured that the service specifically requested by the customer can indeed be delivered.This approach helps to avoid undesirable consequences in production launch and to promote innovation.
This seminar is accompanied by an internally developed case study towards practice-based esam-preparation.
Focal areas include the objective and purpose of service transition, the principles, processes, activities, functions and supporting technologies, as well an understanding of implementation.
Participants of this seminar need the ITIL® Foundation Certificate Edition 2011
An internal seminar is possible, from at least six persons
Can be done with the following simulation programm:
Early birds rebate
If you book your course more than 4 months in advance you will get a rebate of 10% on the course fee.
Motivate your colleagues. Already with 3 people in the same course and simultaneous registration we grant interesting discounts on the course fees:
The discounts are not cumulative - it is always the highest that counts.
Queries about this seminar or a request for proposal for an in-house seminar: