Glenfis Trainings on

ITIL® Service Transition Edition 2011  [P-ITST3]


Course topic

The service transition phase covers how to transfer changes – i.e. new or modified services – into the operation. This includes the organisation of necessary competencies in business and in IT operations.

Function-, operation- and release capability of changes are assessed and it is ensured that the service specifically requested by the customer can indeed be delivered.This approach helps to avoid undesirable consequences in production launch and to promote innovation.

This seminar is accompanied by an internally developed case study towards practice-based esam-preparation.

Focal areas include the objective and purpose of service transition, the principles, processes, activities, functions and supporting technologies, as well an understanding of implementation.

Training Objectives

  • Terminology and context in the service lifecycle concept
  • Principles of service transition
  • Service transition processes
  • General service transition activities
  • Technology in service transition
  • Critical success factors, challenges and risks

Training Preconditions

Participants of this seminar need the ITIL® Foundation Certificate Edition 2011

Target group

  • Participants with the ITIL® V3 (or Edition 2011) Foundation certificate and who want to consolidate the approaches of service management best practice.
  • Participants working towards a deeper understanding of service transition.
  • Participants looking to further their education up to ITIL® Expert or ITIL® Master.


ITIL® Edition 2011 Service Transition, awarded by Peoplecert und Axelos


ITIL® Service Transition folder including:

  • Slide Show
  • Student Workbook
  • ITSM & CMDB overview poster
  • ITIL® Acronyms and Glossary

Book: ITIL® Service Transition Edition 2011 Core Book


ITIL® Glossary


An internal seminar is possible, from at least six persons

Can be done with the following simulation programm:


Early birds rebate

If you book your course more than 4 months in advance you will get a rebate of 10% on the course fee.

Volume discount

Motivate your colleagues. Already with 3 people in the same course and simultaneous registration we grant interesting discounts on the course fees:

  • 3 persons on the same course date 10%
  • 4 persons on the same course date 15%
  • 5 persons on the same course date 20%

The discounts are not cumulative - it is always the highest that counts.

Queries about this seminar or a request for proposal for an in-house seminar:

[ X ]
Pontine - eine Marke der Glenfis AG