Glenfis Trainings on

VeriSM™ Service Management for the digital age  [P-VF2]


Course topic

VeriSM™ is the latest Service Management model, which was specifically developed with the focus on the challenges you are facing in the digital age. Though it’s not a “one size fits all” approach, it shows how to recognize the needed resources, environment, technology and suitable management practices with a “Management Mesh”.

Based around the VeriSM™ model, it shows organizations how they can adopt a range of management practices in a flexible way to deliver the right product or service at the right time to their consumers. VeriSM™ allows for a tailored approach depending upon the type of business you are in, the size of your organization, your business priorities, your organizational culture – and even the nature of the individual project or service you are working on. Rather than focusing on one prescriptive way of working, VeriSM™ helps organizations to respond to their consumers and deliver value with integrated service management practices.

VeriSM™ describes a service management approach which is:

  • Value-driven
  • Evolving
  • Responsive
  • Integrated
  • Service
  • Management

Training Objectives

VeriSM™ includes:

  • Service culture
  • Organizational context
  • People/structure
  • Actual service management challenges
  • Processes, tools and measurement
  • The VeriSM™ model
  • Operating in a world of digital transformation
  • Selecting and integrating management practices
  • Progressive management practices
  • (including Lean, DevOps and Agile)
  • The impact of technology on service management
  • Getting started

Training Preconditions

  • This course does not require any existing knowledge of VeriSM™. However some familiarity with ITSM processes and ITIL® is helpful.

Target group

VeriSM™ is essential reading for anyone who works with products and services. It will be of particular interest to:

  • Managers – who want to understand how to leverage evolving management practices
  • Service owners and service managers – who need to bring their skills up to date and understand how service management has changed
  • Executives – who are accountable for effective service delivery
  • IT professionals
  • Graduates and undergraduates – who will be joining organizations and who need to understand the principles of service management
  • Everyone within a service organization


The VeriSM™ Foundation exam is available in English only.


The course material is in English. The VeriSM™folder contains:

  • VeriSM™ Course Material (Slides)
  • VeriSM™ Student Workbook

Book: VeriSM™- A service management approach for the digital age



Early birds rebate

If you book your course more than 4 months in advance you will get a rebate of 10% on the course fee.

Volume discount

Motivate your colleagues. Already with 3 people in the same course and simultaneous registration we grant interesting discounts on the course fees:

  • 3 persons on the same course date 10%
  • 4 persons on the same course date 15%
  • 5 persons on the same course date 20%

The discounts are not cumulative - it is always the highest that counts.

Queries about this seminar or a request for proposal for an in-house seminar:

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