Glenfis Trainings on
Practical Workshops

Definition of an ITSM implementation roadmap  [P-WSRMAP1]


Course topic

Good planning and a vision for what’s feasible– alongside an approach that is transparent for business and employees – are the critical success factors for the implementation of an ITSM organisation. This process leads to the task of defining how service management systems that are suited to the company and the organisation are best established and how management disciplines can be prioritised.

The tailored ITSM implementation workshop will help you tackle such issues:

  • How do you apply ITIL® best practice economically and in a coordinated manner within the organisation?
  • What should you watch out for, and where does advance knowledge really make a big difference?
  • How do you go about structuring and planning an ITSM implementation program?

Training Objectives

  • Developing ITSM governance structure
  • ITSM quality management
  • Assessment on the basis of process maturity models
  • ITSM and SMEs
  • The filtering process:Sorting unnecessary components and processes
  • Definition of an ITSM program structure
  • Development of an ITSM roadmap and necessary work packages
  • Control and monitoring of an ITSM program

Training Preconditions

No formal prerequisites necessary. Basic Knowledge about Service Management and ITIL is recommended.

Target group

  • ITSM managers
  • IT managers
  • Project managers
  • Service managers
  • Quality managers


There will be no certification exam.


Workshop folder with

- Workshop slides
- Exercises and solutions



This in-house workshop can be carried out as 1/2, 1 or 2 day event.


Queries about this seminar or a request for proposal for an in-house seminar:

[ X ]
Pontine - eine Marke der Glenfis AG