Good planning and a vision for what’s feasible– alongside an approach that is transparent for business and employees – are the critical success factors for the implementation of an ITSM organisation. This process leads to the task of defining how service management systems that are suited to the company and the organisation are best established and how management disciplines can be prioritised.
The tailored ITSM implementation workshop will help you tackle such issues:
No formal prerequisites necessary. Basic Knowledge about Service Management and ITIL is recommended.
There will be no certification exam.
Workshop folder with
- Workshop slides
- Exercises and solutions
This in-house workshop can be carried out as 1/2, 1 or 2 day event.
Queries about this seminar or a request for proposal for an in-house seminar: