The ability of an IT service provider to meet business needs is greatly increased through the use of a service management system and the creation of a comprehensive service catalogue – including business units, processes and services, as well as interrelationships with dependencies in IT services, -technologies and -components.
Using the OBASHI method, the workshop works towards the development of a service architecture and the subsequent service description.
No formal prerequisites necessary. Basic experience with Service Management and some knowledge about ITIL is recommended.
There will be no certification exam.
Workshop folder with
- Workshop slides
- Exercises and solutions
This in-house workshop can be carried out as 1/2, 1 or 2 day event.
Queries about this seminar or a request for proposal for an in-house seminar: