The increasing complexity of the IT value chain and the rise of cloud and multi-vendor supplier exosystems has led to the rise of Service Integration and Management (SIAM).
Service Integration is the set of principles and practices, which facilitate collaborative working relationships between service providers required to maximize the benefit of multi-sourcing. Service Integration facilitates the linkage of servies, the technology of which they are comprised and the delivery organizations and processes used to operate them, into a single operation model.
Topics covered are:
No formal prerequisites necessary.
Experience in IT Service Management and Sourcing is recommended.
SIAM® Foundation, awarded through EXIN
SIAM folder including:
Book: "SIAM – Foundation BOK Body of Knowledge", ISBN 978-94-018-0102-7
An internal seminar is possible, from at least six persons
Can be done with the following simulation programm:
Early birds rebate
If you book your course more than 4 months in advance you will get a rebate of 10% on the course fee.
Motivate your colleagues. Already with 3 people in the same course and simultaneous registration we grant interesting discounts on the course fees:
The discounts are not cumulative - it is always the highest that counts.
Queries about this seminar or a request for proposal for an in-house seminar: