In-house seminars

"Tell me and I’ll forget; show me and I’ll remember; involve me and I’ll understand." Entirely in the spirit of Confucius, at Glenfis we convey not only theoretical knowledge but also the ability to practically apply what you have learned – in the most direct terms. This is above all oriented towards the long-term success of your company.
Depending on the target and requirements, we offer a range of training methodologies directly at your location. Thereby, the methods that will suit you best are dependent on a number of issues: How can optimum effectiveness, efficiency and versatility be achieved in the organisation for specific future activities, and with a minimum of time expenditure?

The following training methods can be provided at your location:

Classic face-to-face training

Hands-on training at your company, integrating examples from your daily routine or an appropriate case study taken from our public seminars. More...

Blended learning

Extremely effective and efficient course type, particularly well suited for corporate seminars, combining benefits of face-to-face training with web-based eLearning seminars.

Simulation training

Team-related simulations using real case studies in which processes are learned and experienced and service management concepts conveyed in a practical and fun way.

Classic face-to-face training

Classic face-to-face training is much like attending like a public seminar – all at your own company. To give our training the greatest possible practical relevance, we integrate practical examples from your own working environment, wherever possible. Or we bring one of our own practical case studies and run through practical exercises with participants.

Blended learning

This form of training – which is particularly well suited to company seminars – combines the benefits of face-to-face training with web-based eLearning seminars. The result is an economically efficient training concept that enables you to save costs and ease scheduling, making the learning process more efficient and effective.

Simulation training

Hands-on training has a greater learning impact and is a much more fun way to learn. In our simulation training, processes are experienced in a hands-on manner, and the consequences of change become immediately apparent. Throughout, service management concepts and practices are conveyed in a playful and interactive manner. And because tasks can be mastered only through active teamwork, participants become familiar with the instruments needed for process optimisation and for improving teamwork.

The following simulation training courses are available:

DevOps Simulation

The DevOps Simulation unleashes the DevOps difference and its core principle, collaboration, supported by automation. More...

Cloud Computing Simulation

This Simulation represent best-practice cloud computing approaches not only in cloud implementations, but also in broader enterprise IT management. More...

Apollo 13 – An IT operations mission

This maximally interactive simulation is based on the Apollo 13 mission, with close-up and first-hand experience of the effects of processes and compliance. More...

Grab@Pizza – Business–IT alignment

Adventurous training that demonstrates to teams the importance of IT in business and how they can best cooperate towards company goals. More...

Polestar – Business-oriented ITSM simulation

Training, spread across a number of sessions, on the practical implementation of ITIL® processes in concrete situations, online and in retail.   More...

Lego4SCRUM – Understanding and practising Scrum

Simulation in which the team runs through all essential elements of the Agile project management framework Scrum – by building a Lego city. More...

Challenge of Egypt – Project management

Extremely active and interactive training that brings to life the most important aspects of methodical project management. Can your team construct the pyramid on time? More...

COcean's99 – a Cyber Resilience Simulation

An exciting and thrilling simulation to mediate the effect the effect of Security Policy, threats and risk management is experienced. More...

ABC-of-ICT Analyze the Attitude, Behaviour and culture of the team

The ABC of ICT™ Workshop identifies barriers, eliminates obstacles and creates prerequisites for successful IT-Governance and Service Organizations. More...

Apollo 13 – An IT operations mission

The goal of the third lunar mission, Apollo 13, which launched on April 11 1970, was to land another two astronauts on the moon. Today, the crisis-ridden mission, which began with Jim Lovell’s legendary transmission to mission control of “Houston, we have a problem”, has become a byword for an extraordinary collaborative feat of planning and execution. Nearly fifty years later, companies, organisations and project teams can still learn a great deal from this situation for successful project- and crisis management.

Welcome to the Apollo 13 – ITIL Case Experience™. In this highly interactive simulation, you and your team will gain first-hand experience of the impacts of processes and compliance. Thereby, the simulation revolves around the following priority areas:

  • Incident Management
  • Problem Management
  • Change Management
  • Service Desk

Learning objectives:

  • In-depth insight into ITIL® theory
  • Practical implementation of ITIL® processes in concrete situations
  • Identification of interactions between individual processes, and consequences for the overall organisation
  • Workflow diagnosis
  • Wie kann ein gutes Konzept die Leistungen der Service-Abteilung verbessern
  • Effective teamwork and optimisation of work processes through joint planning and implementation
  • New insights for the ongoing development of daily processes

Grab@Pizza – Business IT-Alignment

In this simulation, your task is to configure the IT department of one of the world’s largest pizza companies in such a way that the company can achieve its ultimate goal - to secure an even bigger slice of the global pizza market. To do this, operating costs must be reduced while revenue- and market share are increased, and improvements must to be made to customer satisfaction and -loyalty. IT plays a central role throughout.
How do you organise your IT resources? Which IT products and services should you utilise to ensure that the company achieves its objectives?

The focal areas of this hands-on simulation are:

  • Business relationship management
  • Service level management
  • Change management
  • Financial management

Learning objectives

  • Delivering agreed IT services with limited budget- and employee resources
  • Optimising IT costs through the streamlining of ITSM-staff, -processes and –supporting technologies
  • Effective utilisation of suppliers
  • Prioritising IT investment and workload with regards to maintenance, support, innovation and development
  • Realising business requirements in the necessary IT services
  • Planning and prioritising activities towards application development
  • Minimising potential business risks and threats
  • Achieving and illustrating added value for the company

Polestar – Business-oriented ITSM simulation

Immerse yourself in the fast-moving world of online- and retail trade. This one-day Polestar ITSM seminar confronts you with behaviour- and process issues in the operational and everyday business of IT organisations. The realistically simulated challenges will be familiar to participants and therefore of high relevance. The simulation takes place over numerous sessions and requires cross-functional collaboration from all parties.

Using the Polestar Simulation, ITIL® processes are put into practice and improved in the context of specific situations. You acquire knowledge of the interactions between individual ITIL processes and understand their implications for the overall organisation. Typical aspects to be confronted and corrected are:

  • A lack of communication between teams
  • Participants working in ‘silos’
  • Excessive pressure on IT operations
  • A lack of or misdirected prioritisation
  • Too many escalations and taskforces
  • A surfeit of specialists, too little time for project work
  • Inadequate transfer of know-how
  • A lack of focus on business (business – IT alignment)

Learning objectives:

  • The importance of cross-functional cooperation
  • Elimination of silos
  • Revaluation of the service desk through effective and expert knowledge transfer
  • Providing relief for IT operations
  • Optimal alignment of IT to business with an integrated service catalogue

Lego4SCRUM – Understanding and practising Scrum

Playful learning is more effective, easier and encourages a more profound understanding of the materials. This is the motto of Lego4SCRUM. The task in this exercise is to build a city using LEGO™ blocks whilst meeting the requirements of the Scrum product owner. The Scrum master ensures that rules are observed and also coaches the Scrum team.

All essential elements of the Agile project management framework of Scrum are thoroughly enacted. In his way, you experience a game situation that is based on teamwork and which has the potential to become the daily situation of project business.

Learning objectives:

  • The essence of Scrum: Scrum process, roles
  • Dealing with changing requirements
  • Management of Scrum projects
  • Coaching as a Scrum master
  • Product backlog, planning a sprint
  • Implementation of the daily stand up
  • Sprint validation and sprint retrospective
  • Teamwork 1:1

Challenge of Egypt – Project management

Take part in the creation of a wonder of the world. Experience for yourself the central aspects of methodical project management. With the Challenge of Egypt, you travel 4000 years into the past and are presented with the task of building a pyramid. How did the ancient Egyptians accomplish this gargantuan feat? How would you manage today?
The entire construction process is simulated and the effectiveness of individual project monitoring tools is brought to life in an extremely active and interactive manner. Each participant is given his or her own role and the whole team is tasked with the mission of building the pyramid within a specific timeframe.

Learning objectives:

  • Practical implementation of service management in the form of a project
  • ITSM project organisation and associated roles, tasks and responsibilities
  • Potential risks for ITSM projects, analyses
  • Appropriate countermeasures
  • Issuing work packages and supervising planning as the team manager
  • Monitoring tolerance limits of ITSM projects (money, time, scope and quality)

Ocean's99 – a Cyber Resilience Simulation

The owner of the Bank of Tokyo has decided to exhibit three world renowed objects. The ‘Star of Africa’, the ‘Jewish Bride’ and a ‘Bugatti 59’. Each of these objects must be transported from their current location to the Tokyo Museum and exhibited for a period of 4 months.

Your challenge is to bring the objects to Tokyo, on time, safely and securely, and to have them exhibited for the planned time. Every day too late, will cost money and will harm the image of the bank and the museum.

Welcome to Ocean’s 99 Cyber Security and Cyber Resilience business simulation. These are the main Processes within the simulations:

  • Security Policy
  • Risk Assessment
  • Security Incident Management
  • Cyer Security Improvement
  • Learning objectives:

    • You will be aware of the importance of a Cyber Security and Cyber Resilience for your organization.
    • You will have a better understanding and insight into the threats, risks and weaknesses in your own organization.
    • You will understand the essence, definitions, roles and responsibilities and terminology of Cyber Security and Cyber Resilience.
    • You will be able to apply your knowledge and understanding to assess the current maturity or status of Cyber Security and Cyber Resilience of you own organization.
    • You will have gained practical insights and tips on how to initiate and implement effective Cyber Security and Cyber Resilience initiatives in your own organization.
    • You and your colleagues will have seen, felt and experienced the impact of ‘attitude’ and ‘behavior’ as critical success or fail factors in Cyber Security.

    ABC-of-ICT Analyze the Attitude, Behaviour and culture of the team

    When optimizing IT-Governance and Service Organizations, we focus on concentrating on eliminating Worst Practices: The inefficient activities and counterproductive behaviors. Instead of a one-size-fits-all implementation of best practice frameworks, we offer spot-on solutions that improve your service performance!

    With the hands-on and highly effective ABC of ICT™ method we uncover the very specific worst practices of any IT organisation and illustrate the impact on IT value and business processes.

    During professionally facilitated ABC workshops, your staff, management and, if applicable, also customers, end-users and providers compile the distinct actual situation regarding Attitude, Behavior and the prevalent corporate Culture.

    With the help of a deck of 57 ABC cards – circumventing the myopic group-think – the worst practices are being uncovered and discussed. Based on this analysis, measures are defined that will have the highest impact possible with the least effort to achieve the previously defined ITSM performance goal.

    The approach of the ABC of ICT usually is as follows:

    1. Identification: What are our Worst and Good Practices?
    2. Understanding: What are the root causes and triggers AND what is the risk exposure?
    3. Elimination: Which measures could we commence and who is accountable to implement it?

    DevOps Simulation

    The DevOps Simulation is a role-based game, focused on the software development and deployment lifecycle. Typically 14-20 participants take part. On te day, participants are split into five teams:

    • Business
    • Development
    • Testing
    • Release
    • Operation

    In three short rounds, working across departments, each team completes tasks and reviews their results, e.g. applications completed, time-to-market window, cost and ROI, compatibility and performance. The aim is to tear down isolated work boundaries step by step. In stages, the benefits of DevOps practices across enterprise organizations become crystal clear.

    Learning Objectives:

    You will leave understanding how adopting DevOps can:

    • Complete and deliver a number of applications successfully
    • Satisfy time-to-market demands
    • Reduce cost and drive ROI
    • Increase engagement and visioning at CxO Level
    • Improve cross-organization team performance
    • Enhance business understanding of combined Development and Operations’ value
    • Provide the “Aha!” moment when everybody “gets it”

    Cloud Computing Simulation

    IT organizations are finding themselves under increasing pressure to deliver more with less; however, business demand for IT continues to rise. In addition, the economic climate is necessitating businesses to innovate and change, creating unpredictability and fluctuating business demand that can make effective delivery of IT services to the business a significant challenge.

    The promise of cloud computing creates an irresistible value proposition that both business and IT leaders are keen to capture. However, the promise of cloud also brings with it confusion and concerns. The hype around cloud has brought the topic of infrastructure to the forefront of both technical and business discussions, creating pressure on IT to deliver cloud solutions in the short term.

    Normally delivered over 3 rounds, a Cloud Simulation uses gaming dynamics to mirror a real world global enterprise facing fluctuating business demands. Participants progress through the rounds, gaining a holistic understanding of the revolutionary agility and efficiency benefits of cloud computing as they go. In addition, the simulation

    experience continues between rounds, as effective planning is required for both effective delivery and responsible consumption of cloud computing services.

    Because cloud computing includes several different delivery models and approaches, the simulation will help participants clearly define their objectives, understand the type of environment that will best meet their needs, and develop an implementation approach and selection solutions that will ensure a successful outcome and minimize risk.

    Learning Objectives:

    You will leave understanding how adopting Cloud Computing can

    • get clarity and understanding around cloud solutions, for vendor organization and for clients
    • make you realize how agility and cost-efficiency can be achieved with cloud solutions get a much better understanding about Cloud Computing Services
    • get a much better understanding about Cloud Computing Services
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