Hands-on training at your company, integrating examples from your daily routine or an appropriate case study taken from our public seminars. More...
Extremely effective and efficient course type, particularly well suited for corporate seminars, combining benefits of face-to-face training with web-based eLearning seminars.
Team-related simulations using real case studies in which processes are learned and experienced and service management concepts conveyed in a practical and fun way.
Classic face-to-face training is much like attending like a public seminar – all at your own company. To give our training the greatest possible practical relevance, we integrate practical examples from your own working environment, wherever possible. Or we bring one of our own practical case studies and run through practical exercises with participants.
This form of training – which is particularly well suited to company seminars – combines the benefits of face-to-face training with web-based eLearning seminars. The result is an economically efficient training concept that enables you to save costs and ease scheduling, making the learning process more efficient and effective.
The DevOps Simulation unleashes the DevOps difference and its core principle, collaboration, supported by automation. More...
This Simulation represent best-practice cloud computing approaches not only in cloud implementations, but also in broader enterprise IT management. More...
This maximally interactive simulation is based on the Apollo 13 mission, with close-up and first-hand experience of the effects of processes and compliance. More...
Adventurous training that demonstrates to teams the importance of IT in business and how they can best cooperate towards company goals. More...
Training, spread across a number of sessions, on the practical implementation of ITIL® processes in concrete situations, online and in retail. More...
Simulation in which the team runs through all essential elements of the Agile project management framework Scrum – by building a Lego city. More...
Extremely active and interactive training that brings to life the most important aspects of methodical project management. Can your team construct the pyramid on time? More...
The ABC of ICT™ Workshop identifies barriers, eliminates obstacles and creates prerequisites for successful IT-Governance and Service Organizations. More...
The goal of the third lunar mission, Apollo 13, which launched on April 11 1970, was to land another two astronauts on the moon. Today, the crisis-ridden mission, which began with Jim Lovell’s legendary transmission to mission control of “Houston, we have a problem”, has become a byword for an extraordinary collaborative feat of planning and execution. Nearly fifty years later, companies, organisations and project teams can still learn a great deal from this situation for successful project- and crisis management.
Welcome to the Apollo 13 – ITIL Case Experience™. In this highly interactive simulation, you and your team will gain first-hand experience of the impacts of processes and compliance. Thereby, the simulation revolves around the following priority areas:
In this simulation, your task is to configure the IT department of one of the world’s largest pizza companies in such a way that the company can achieve its ultimate goal - to secure an even bigger slice of the global pizza market. To do this, operating costs must be reduced while revenue- and market share are increased, and improvements must to be made to customer satisfaction and -loyalty. IT plays a central role throughout.
How do you organise your IT resources? Which IT products and services should you utilise to ensure that the company achieves its objectives?
The focal areas of this hands-on simulation are:
Immerse yourself in the fast-moving world of online- and retail trade. This one-day Polestar ITSM seminar confronts you with behaviour- and process issues in the operational and everyday business of IT organisations. The realistically simulated challenges will be familiar to participants and therefore of high relevance. The simulation takes place over numerous sessions and requires cross-functional collaboration from all parties.
Using the Polestar Simulation, ITIL® processes are put into practice and improved in the context of specific situations. You acquire knowledge of the interactions between individual ITIL processes and understand their implications for the overall organisation. Typical aspects to be confronted and corrected are:
Playful learning is more effective, easier and encourages a more profound understanding of the materials. This is the motto of Lego4SCRUM. The task in this exercise is to build a city using LEGO™ blocks whilst meeting the requirements of the Scrum product owner. The Scrum master ensures that rules are observed and also coaches the Scrum team.
All essential elements of the Agile project management framework of Scrum are thoroughly enacted. In his way, you experience a game situation that is based on teamwork and which has the potential to become the daily situation of project business.
Take part in the creation of a wonder of the world. Experience for yourself the central aspects of methodical project management. With the Challenge of Egypt, you travel 4000 years into the past and are presented with the task of building a pyramid. How did the ancient Egyptians accomplish this gargantuan feat? How would you manage today?
The entire construction process is simulated and the effectiveness of individual project monitoring tools is brought to life in an extremely active and interactive manner. Each participant is given his or her own role and the whole team is tasked with the mission of building the pyramid within a specific timeframe.
The owner of the Bank of Tokyo has decided to exhibit three world renowed objects. The ‘Star of Africa’, the ‘Jewish Bride’ and a ‘Bugatti 59’. Each of these objects must be transported from their current location to the Tokyo Museum and exhibited for a period of 4 months.
Your challenge is to bring the objects to Tokyo, on time, safely and securely, and to have them exhibited for the planned time. Every day too late, will cost money and will harm the image of the bank and the museum.
Welcome to Ocean’s 99 Cyber Security and Cyber Resilience business simulation. These are the main Processes within the simulations:
When optimizing IT-Governance and Service Organizations, we focus on concentrating on eliminating Worst Practices: The inefficient activities and counterproductive behaviors. Instead of a one-size-fits-all implementation of best practice frameworks, we offer spot-on solutions that improve your service performance!
With the hands-on and highly effective ABC of ICT™ method we uncover the very specific worst practices of any IT organisation and illustrate the impact on IT value and business processes.
During professionally facilitated ABC workshops, your staff, management and, if applicable, also customers, end-users and providers compile the distinct actual situation regarding Attitude, Behavior and the prevalent corporate Culture.
With the help of a deck of 57 ABC cards – circumventing the myopic group-think – the worst practices are being uncovered and discussed. Based on this analysis, measures are defined that will have the highest impact possible with the least effort to achieve the previously defined ITSM performance goal.
The approach of the ABC of ICT usually is as follows:
The DevOps Simulation is a role-based game, focused on the software development and deployment lifecycle. Typically 14-20 participants take part. On te day, participants are split into five teams:
In three short rounds, working across departments, each team completes tasks and reviews their results, e.g. applications completed, time-to-market window, cost and ROI, compatibility and performance. The aim is to tear down isolated work boundaries step by step. In stages, the benefits of DevOps practices across enterprise organizations become crystal clear.
You will leave understanding how adopting DevOps can:
IT organizations are finding themselves under increasing pressure to deliver more with less; however, business demand for IT continues to rise. In addition, the economic climate is necessitating businesses to innovate and change, creating unpredictability and fluctuating business demand that can make effective delivery of IT services to the business a significant challenge.
The promise of cloud computing creates an irresistible value proposition that both business and IT leaders are keen to capture. However, the promise of cloud also brings with it confusion and concerns. The hype around cloud has brought the topic of infrastructure to the forefront of both technical and business discussions, creating pressure on IT to deliver cloud solutions in the short term.
Normally delivered over 3 rounds, a Cloud Simulation uses gaming dynamics to mirror a real world global enterprise facing fluctuating business demands. Participants progress through the rounds, gaining a holistic understanding of the revolutionary agility and efficiency benefits of cloud computing as they go. In addition, the simulation
experience continues between rounds, as effective planning is required for both effective delivery and responsible consumption of cloud computing services.
Because cloud computing includes several different delivery models and approaches, the simulation will help participants clearly define their objectives, understand the type of environment that will best meet their needs, and develop an implementation approach and selection solutions that will ensure a successful outcome and minimize risk.
You will leave understanding how adopting Cloud Computing can