Service Management

In service management, the services deployed by IT are bundled into steadfast services jointly and safeguarded with the customer as per the quality agreement. ITIL represents best practices guidelines and is the de-facto standard for IT service management. Our courses teach you the basics of service management and ITIL, with training that takes you all the way to designated Service Management Expert.
The corresponding standard ISO/IEC 20000 allows companies to evaluate and certify their IT organisation for compliance with service management system requirements. With our training, you can educate yourself up to the level of Expert and even Accredited Auditor.

Business Relationship Management: Fundamentals: Business Relationship Management (BRM) Fundamentals introduces BRM as a capability, role, and discipline. The class is designed to facilitate an understanding of BRM fundamentals and is open to everyone (at any level and from any role) wanting to learn more about interacting with and/or how to achieve success through the BRM profession.
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Business Relationship Management Professional (BRMP®): The Business Relationship Management Professional (BRMP®) certification allows delegates to understand the BRM role and create awareness of it in their organization. They will also be able to look at current relationships in their business and identify where improvements can be made.
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Agile Service Management Simulation - MarsLander: This simulation is about exploring and experiencing how you can transform your current IT organization into a more Agile and Lean organization.
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Business Relationship Management - Grab@Pizza: Adventurous training that demonstrates to teams the importance of IT in business and how they can best cooperate towards company goals.
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ITSM Operations - Apollo13: This maximally interactive simulation is based on the Apollo 13 mission, with close-up and first-hand experience of the effects of processes and compliance.
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Organizational Change Management - ABC-of-ICT Analyze: The ABC of ICT™ Workshop identifies barriers, eliminates obstacles and creates prerequisites for successful IT-Governance and Service Organizations.
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Certified Agile Service Manager (CASM℠): A Certified Agile Service Manager (CASM℠) is the operational counterpart to a Certified Scrum Master (CSM). Working together, Scrum Masters and Agile Service Managers can instill agile thinking into the entire IT organization as the basis of a DevOps culture.
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SIAM - Service Integration and Management Foundation: The SIAM course is a foundation training for building a multi-vendor supplier management system
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ITIL® 4 Overview: This Overview is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS). In one day we provide you the most important changes to ITIL V3/2011.
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ITIL® 4 Foundation: The course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS).
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VeriSM™ Service Management for the digital age: VeriSM™ supports organizations to understand the challenges of Service Management in the digital age and to act accordingly. It provides a Service Management model, where all the capabilities and responsibilities in an organization are used to provide high value Services.
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ITIL® Edition 2011 Foundation WBT Bundle: ITIL® Foundation Web Based Training - Bundle with Exam Voucher, the efficient learning solution for self-learners with exam from their own PC.
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ITIL® Foundation Edition 2011 - 2 days: Shortened version of the basic ITIL® Foundation course (2 days plus eLearning preparation) on the central features and requirements of IT service management according to ITIL® Edition 2011, with foundation certificate.
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ITIL® Service Strategy Edition 2011: Practice-oriented seminar for exam preparation focusing on service strategy, principles, processes, activities, functions, supporting technologies, and an understanding of implementation.
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ITIL® Service Design Edition 2011: The emphasis of this seminar is on practice-oriented exam preparation for the areas of service strategy and their principles, processes, activities and functions, as well as supporting technologies and an understanding of implementation.
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ITIL® Service Transition Edition 2011: Practice-oriented seminar for exam preparation focusing on service transition, principles, processes, activities, functions, supporting technologies and an understanding of implementation.
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ITIL® Service Operation Edition 2011: Service operation seminar for practice-oriented exam preparation, focusing on principles, processes, activities, functions, supporting technologies and an understanding of implementation.
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ITIL® Continual Service Improvement Edition 2011: Practice-oriented seminar for exam preparation focusing on continual service improvement, principles, processes, activities, functions, supporting technologies and understanding of implementation.
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ITIL® Managing Across the Lifecycle Edition 2011: Seminar in which knowledge from all books covering the ITIL® Service Lifecycle is conveyed and tested, with a focus on business and management alongside monitoring of objectives, processes, functions and activities, as well as interactions between processes and the service lifecycle phases.
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ITIL® Expert Package: With this package, you have two years time to look for your availability to attend the five courses SS, SD, ST SO and CSI-free as part of our public seminars. As a conclusion and the crowning of your training then you can complete the MALC which leads you to the ITIL® Expert.
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Professional Cloud Service Manager: This seminar, which is specifically geared to the management of cloud computing and cloud-based services, lays out all CSM aspects that are not covered in the traditional ITIL® Best Practice Framework.
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IT4IT Foundation - Part 1: Foundation Training for getting the Knowledge of the terminology, structure, and basic concepts of IT4IT and understanding of the core principles of the IT4IT Reference Architecture and the IT Value Chain.
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ISO/IEC 20000 Foundation: Practically-oriented basic course that teaches the relationships between the ISO/IEC 20000 standard and IT service management, as well as with best practices in IT service management.
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ISO/IEC 20000 Practitioner: Advanced seminar for the understanding, planning and implementation of IT service management processes in the context of the application and implementation of ISO 20000.
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ISO/IEC 20000 Auditor: Preparatory course for auditors towards the implementation of ISO/IEC 20000 certification.
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Service catalogue development with OBASHI: Workshop with practical examples of how the OBASHI method can be employed in the development of a service architecture and the subsequent derivation of a service description.
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Definition of an ITSM implementation roadmap: A workshop that is individually tailored to the company and which covers issues of optimally structured and -planned ITSM implementation in overall alignment with the organisation.
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Problem Solving Technique (PLK): Solve problems sustainably!
Workshop with practical examples in which the problem solving circle is conveyed in six defined steps using a uniform method.
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