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Professional Cloud Service Manager [P-PCSM2B]

A seminar specifically designed for the management of cloud computing and cloud-based services that explains all aspects of CSM not covered by traditional ITIL® best practice.

Main Topics

Like cloud computing, the role of professional cloud service managers is constantly evolving. Design, operation and replacement by cloud computing and cloud-based services are key issues in this context.

Maintaining the services of existing systems, processes and functions as well as implementing and integrating new solutions from the cloud simultaneously is becoming increasingly complex for users, providers and the internal organization.

The Professional Cloud Service Manager Seminar is an IT Service Management (ITSM) course specifically designed to manage cloud computing and cloud-based services. It explains all aspects of cloud service management not covered by traditional ITIL® best practice and its certifications.

Goals

  • General Cloud Service Management Terminology and concepts
  • Analysis of strategic assets for the provision of cloud services
  • Presentation of the advantages of cloud-based IT services
  • Strategies for avoiding risks in the use of cloud-based services
  • Use of suitable structures and processes for the provision of cloud-based services
  • Integration of Cloud Service Management principles into existing IT service structures
  • Assessment of the complexity involved in introducing cloud services in terms of strategy, design, transition and operation
  • Comparison and differentiation of Cloud Service Management to other IT Service Management structures
Requirements

No formal requirements necessary.

However, ITIL® Foundation and Cloud Technology Associate are an advantage to get the most out of the course.

Target Audience

This course is aimed at all those interested in IT service management in cloud environments or who are actively involved in the supply chain:

  • IT Managers
  • Service Managers
  • Service Management Employees
  • IT Quality Managers
  • Process Managers

Certificate

Professional Cloud Service Manager, awarded by Cloud Credential Council

Exam language English

Teaching Materials

Teaching materials in English.

PCSM folder includes:

  • Training slides
  • Student Workbook
  • Trial exam
  • USB stick with
    • Slideshow
    • Exam simulator
    • Other related material

Inhouse

Can also be held as an internal seminar for groups of 6 or more

Can be carried out with the following simulations:

Contact Us

Questions about this seminar or requests for an inhouse offer: academy@glenfis.ch

Early bird discount

If you book more than 4 months in advance, we offer you a discount of 10% on the course fee

Quantity discount

Motivate your environment. Already with 3 persons in the same course and simultaneous registration we grant interesting discounts on the course fees:

  • 3 people on the same course date 10%
  • 4 people on the same course date 15%
  • 5 people on the same course date 20%

The discounts are not cumulative – the highest discount always applies.

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