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SIAM – Service Integration and Management Foundation [P-SIAF2]

The SIAM Foundation is a basic training for building a multi-provider management system

Main topics

Sourcing and cloud computing have massively increased the complexity of the IT value chain. As a result, managing a dynamic multi-vendor supplier relationship has become a key challenge for IT organizations. Service Integration and Management (SIAM) is establishing itself as a new approach based on Service Management and IT Governance principles.

Service Integration is a set of principles and practices that facilitates collaborative work between service providers to maximize the benefits of multi-sourcing. Service Integration facilitates the integration of supplier services, the technology they are composed of, and the various service delivery organizations and their processes into a single service operating model.

Topics covered are:

  • Basic concept and terminology
  • Service Integration and Management Implementation Roadmap
  • Service Integration and Management roles and responsibilities
  • Service Integration and Management practices and supporting processes
  • Service Integration and Management challenges and risks
  • Service Integration and Management and other frameworks
Goals

  • Getting to know the SIAM model
  • Practical application of the SIAM concept
  • Development of the basics of SIAM design
  • Definition of SIAM governance structures
  • Basic processes for implementing and operating the SIAM concept
Requirements

No formal requirements.

Experience in service management and sourcing is an advantage.

Target audience

  • ITSM practitioners working in an integrated multi-sourcing environment
  • Service customer managers who have to provide the business with IT services from a multi-sourcing environment
  • Service provider delivery managers with the responsibility to integrate services from a multi-sourcing environment
  • Service provider managers who have to control and monitor the integration of services from a multi-sourcing environment

Certificate

SIAM® Foundation, awarded through EXIN

Teaching Materials

Teaching materials are in english.

SIAM folder includes:

  • Trainings Slides
  • Student Workbook
  • USB stick with
    • Slide Show
    • Other related material
    • SIAM Body of Knowledge

Inhouse

Can also be held as an internal seminar for groups of 6 or more

Can be carried out with the following simulations:

ABC-of-IT Analysis of Preferences, Team behaviour and culture

Contact Us

Questions about this seminar or requests for an inhouse offer: academy@glenfis.ch

Early bird discount

If you book more than 4 months in advance, we offer you a discount of 10% on the course fee

Quantity discount

Motivate your environment. Already with 3 persons in the same course and simultaneous registration we grant interesting discounts on the course fees:

  • 3 people on the same course date 10%
  • 4 people on the same course date 15%
  • 5 people on the same course date 20%

The discounts are not cumulative – the highest discount always applies.

Book directly

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