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ITIL® 4 Managing Professional (MP) Transition [P-4TRN5]

This course is intended for all those who are already ITIL Expert V3/2011 or have already completed at least 17 credits (all ITIL® Edition 2011 Intermediate Lifecycle Modules). Become an ITIL® 4 Managing Professional in 5 days and be up-to-date. Includes an exam within the course.

Main Topics

The ITIL® 4 Transition module gives you an advanced view of the Service Value System (SVS). It provides a holistic end-to-end picture of what it really means to contribute to the value creation of the business. It includes all modules of the Managing Professional:

  • Create, Deliver & Support
  • Drive Stakeholder Value
  • High Velocity IT
  • Direct, Plan & Improve
Goals

The purpose of this 5-day ITIL® 4 Transition module is to understand the new key concepts and what has changed from the last version.

  • Understand key concepts of Service Management
  • Understand how the ITIL® Guiding Principles can help the organization adopt and adapt Service Management.
  • Understand the four dimensions of service management
  • Understand the purpose and components of the ITIL® Service Value System (SVS)
  • Understand the activities and connections of the Service Value Chain and how to create them
  • Knowledge of how the relevant ITIL® practices contribute to value creation
  • Understanding of the concepts in relation to the characteristics of “high-velocity” of a digital enterprise and what demands this makes on IT
  • Understand how to design “Customer Journeys”
  • Know how to form the demand and define service offers
  • Understand the role of governance, risk and compliance and how these principles and methods can be integrated into the Service Value System
Requirements

ITIL® Expert V3/2011 or at least 17 credits (all ITIL® Edition 2011 Intermediate Lifecycle Modules)

Target Audience

All ITIL® Experts or persons who have completed 17 credits (all ITIL® Edition 2011 Intermediate Lifecycle Modules)

Certificate

ITIL® 4 Managing Professional, awarded by Peoplecert and Axelos

 

 

Teaching Materials

The course materials are in English. The ITIL® 4 course folder contains

  • Student workbook
  • ITIL® 4 glossary
  • Mock exams

The price includes the original books of the 4 Managing Professional modules.

Inhouse

Can also be held as an internal seminar for groups of 6 or more

Can be carried out with the following simulations and workshops:

  • MarsLander
  • Value Stream Mapping

Contact Us

Requests for an inhouse offer:
academy@glenfis.ch

Early bird discount

If you book more than 4 months in advance, we offer you a discount of 10% on the course fee

Quantity discount

Motivate your environment. Already with 3 persons in the same course and simultaneous registration we grant interesting discounts on the course fees:

  • 3 people on the same course date 10%
  • 4 people on the same course date 15%
  • 5 people on the same course date 20%

The discounts are not cumulative – the highest discount always applies.

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