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ITIL® 4 Overview [P-I4O1]

This overview gives an insight into ITIL 4 and the new way to look at IT Service Management using a Service Value System (SVS). In one day we will explain the main changes to ITIL V3/2011.

Main Topics

What is the difference between ITIL V3/2011 and ITIL 4? In short, ITIL V3 describes Service Management through the 26 processes and functions that are part of a continuous process of the 5 life cycle phases: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. All this knowledge is still valuable and relevant!

ITIL 4 brings you a more advanced view of the Service Value System (SVS). It provides a holistic end-to-end picture of what it really means to contribute to the value of the business. It includes concepts from other models such as Lean IT, Agile and DevOps.

Goals

We grant you an overview of the following contents:

  • Key concepts of Service Management
  • The four dimensions of service management
  • ITIL Guiding Principles
  • The ITIL Service Value System (SVS)
  • ITIL Practices
Requirements

No formal requirements.

Target Audience

The ITIL® 4 Foundation Overview course is suitable for all persons who want to learn more about IT Service Management and how to create value in business. It is also suitable for all those who want to expand their ITIL V3/2011 knowledge.

Certificate

No certificate is provided

Teaching Materials

Handout in English

Inhouse

Can also be held as an internal seminar for groups of 6 people or more.

Can be carried out with the following simulations:

Contact Us

Questions about this seminar or requests for an inhouse offer:
academy@glenfis.ch

Early bird discount

If you book more than 4 months in advance, we offer you a discount of 10% on the course fee

Quantity discount

Motivate your environment. Already with 3 persons in the same course and simultaneous registration we grant interesting discounts on the course fees:

  • 3 people on the same course date 10%
  • 4 people on the same course date 15%
  • 5 people on the same course date 20%

The discounts are not cumulative – the highest discount always applies.

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